AccountId: 011433970860
ContactId: 9aa359b9-068e-477f-8616-97b23a3996f7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6519 ms
Total Talk Time (AGENT): 3980 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/9aa359b9-068e-477f-8616-97b23a3996f7_20250623T15:59_UTC.wav
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[AGENT][NEUTRAL] Contacting APL, my name is [PII]. How may I help you?
[AGENT][POSITIVE] Hello, thank you for contacting