AccountId: 011433970860
ContactId: 9a900525-6cbc-459b-ad49-b4a6d62d9e95
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16389 ms
Total Talk Time (AGENT): 5770 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/9a900525-6cbc-459b-ad49-b4a6d62d9e95_20250206T20:43_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] This is [PII]. Can I help you?