AccountId: 011433970860
ContactId: 9a72641d-e027-4f44-8b01-7927848395b6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 606099 ms
Total Talk Time (AGENT): 161923 ms
Total Talk Time (CUSTOMER): 246671 ms
Interruptions: 4
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/9a72641d-e027-4f44-8b01-7927848395b6_20250623T18:18_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII].
[CUSTOMER][NEUTRAL] Oh yeah, come that when I started.
[AGENT][NEUTRAL] No that's fine.
[CUSTOMER][POSITIVE] The Nobre carina.
[CUSTOMER][NEUTRAL] Minore Carrina Diaoyamando the Ky Enterprises.
[CUSTOMER][NEUTRAL] Um, amo perdido like eso uh la cuenta online.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No escute can be donlila plata formma or e queriamo but um.
[AGENT][NEUTRAL] Mhm, I see.
[CUSTOMER][NEGATIVE] Pararebalo is a me paraerumpao.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, um, wagen depo.
[CUSTOMER][NEUTRAL] See, um, the mon egundo orquestra de bajardentrada la cuenta in noudde they have my abro on file.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Delo Viejo.
[CUSTOMER][NEUTRAL] But actually the school busy.
[AGENT][NEGATIVE] Yeah, no, no, no, it's not.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][POSITIVE] Yeah, I still want to see the back one.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, invoice group number uh dotre or just do.
[AGENT][NEUTRAL] OK, OK, Litamapo alionia corre electronico.
[CUSTOMER][NEUTRAL] See Na direction and [PII].
[CUSTOMER][NEGATIVE] I queue.
[AGENT][NEUTRAL] Core electronica.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][POSITIVE] Uh-huh, um, amo at designers.net.
[AGENT][NEUTRAL] OK, gracia. OK, um, see no [PII] plata foraarlola personasse bank uh registran so cuentamoun email and majo the majo trenta in the cano uh solocao momentos is [PII] spajinae I also click on the create your OSC account.
[CUSTOMER][NEUTRAL] Uh-huh, um, toy contigu and telefono paraoaserlo porque um creoque rate elvierme in medigo can reconocial li elli.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See Claro, Claro.
[AGENT][NEUTRAL] OK, see encuantojege uh don de estapiendo informacion solo dejemeaber so the melopaso questa sigendo paosabel dondeaidel informacion canesita.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, got you.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Mira, sorry, click on create your uh OSC account.
[AGENT][NEUTRAL] OK, I.
[CUSTOMER][NEUTRAL] OK, now this is say no, which role may describe you?
[AGENT][NEUTRAL] OK, and then click on group.
[AGENT][NEUTRAL] Group
[CUSTOMER][NEUTRAL] Um, sure.
[AGENT][NEUTRAL] Group ok ok ella ella prosima pajina solo upon a numero derupo eel correo electronico camacapa soloo do lugares and numero derupo irre electronico.
[CUSTOMER][NEUTRAL] And grouped them, OK.
[CUSTOMER][POSITIVE] Oh, perfect.
[CUSTOMER][NEUTRAL] OK, now the group one those 3. I'll just see if they do.
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][POSITIVE] I, yeah, since [PII], she like that.
[AGENT][NEUTRAL] Just to organics.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, complete your account set up.
[CUSTOMER][NEUTRAL] Continue.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, well open it tell me my email because I I.
[AGENT][NEUTRAL] Correct, I see. Mhm.
[CUSTOMER][NEUTRAL] It's a verification code.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] If I don't say we'll look at no now.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well, it is time.
[CUSTOMER][NEUTRAL] In a carpeta.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. Uh
[CUSTOMER][NEUTRAL] OK, email address verified, you can continue, hold on.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] The [PII], OK.
[AGENT][POSITIVE] She's sorry no problem. She says she's no problem.
[CUSTOMER][NEUTRAL] That's it.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Then the you play them.
[CUSTOMER][NEUTRAL] Given name, what name?
[AGENT][NEUTRAL] I said no number group.
[AGENT][NEUTRAL] And display name nombre group given name is [PII].
[CUSTOMER][NEUTRAL] Uh, OK, so
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, at least I can agree enough term.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hold on they have my left hand that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh the verification code I mean.
[AGENT][NEUTRAL] See
[CUSTOMER][POSITIVE] Yeah, it's called [PII].
[AGENT][POSITIVE] That's fine, thank you.
[CUSTOMER][NEUTRAL] [PII] yeah [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I got.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Oh yeah, it la pajina noletaano orquerere la pajina paralo car el cooideapareciola ventana.
[CUSTOMER][NEUTRAL] Musa, you start logging symbolito loud and theta come up and.
[AGENT][NEUTRAL] OK, uh, a lot lao partsta and sub browser Baa la partevajo city in a chrome baa la parttavajo waser um nababa-huh I I.
[CUSTOMER][POSITIVE] Ah yeah I love it. I do see 7 me yeah.
[CUSTOMER][NEUTRAL] They wanna know.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, yeah, I come.
[AGENT][NEUTRAL] Yes. OK.
[CUSTOMER][NEUTRAL] Oh, that commas.
[AGENT][NEUTRAL] OK, so by the, uh a dashboard by uh my group via invoicing.
[CUSTOMER][NEUTRAL] And on the way.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] So don't know if that was on the complete.
[CUSTOMER][NEUTRAL] OK darling, yeah, your mandolo pago deandu Gracia.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] And then I got a I'm gonna go mass. I'm gonna.
[AGENT][NEUTRAL] It will take you.
[CUSTOMER][NEUTRAL] No, it's a mucha gracia the culpa and the traso eso por porque no per the molabuo questa pasando itano hacker and then.
[AGENT][NEUTRAL] You know
[AGENT][NEUTRAL] No, no, no, I don't remember.
[AGENT][NEUTRAL] You know, not ever group and teniamosques and no no no estamoso de masiado pocket moque not mundo re residioliel untodo estan and notodomiang limotolo so so no coque.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, bueno Mucha gracia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then uh gracia OK.
[CUSTOMER][POSITIVE] That's yeah, it was nice.
[AGENT][NEUTRAL] No, no, I, yes.