AccountId: 011433970860
ContactId: 9a12789e-c5d2-4096-8a4c-c24bc944b0b9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18569 ms
Total Talk Time (AGENT): 6250 ms
Total Talk Time (CUSTOMER): 7000 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/9a12789e-c5d2-4096-8a4c-c24bc944b0b9_20250131T19:37_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII]. I was calling to get some help with verifying eligibility for one of our patients.
[AGENT][NEUTRAL] Yeah, I can check eligibility for you. What's your name?
[CUSTOMER][NEUTRAL] [PII] last initial [PII]