AccountId: 011433970860
ContactId: 99ee9c85-b85a-47a4-ba9f-bbf193321c8a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 214320 ms
Total Talk Time (AGENT): 109052 ms
Total Talk Time (CUSTOMER): 94715 ms
Interruptions: 4
Overall Sentiment: AGENT=1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/99ee9c85-b85a-47a4-ba9f-bbf193321c8a_20250609T13:05_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] With one of the Augusto.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Iojodominobre carrea.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, osciente he quierras el ti beneficiocomo is.
[AGENT][NEUTRAL] Chi.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] Eero.
[CUSTOMER][NEUTRAL] Nue uno do do say dress.
[AGENT][NEUTRAL] in telephone is is connected.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But I
[CUSTOMER][NEUTRAL] Ice Rocinco.
[CUSTOMER][NEUTRAL] Ochoa Ocho Ochocinco Ochocinco.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] No, a linear director.
[AGENT][NEUTRAL] Muso.
[AGENT][NEUTRAL] The ver.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Fila chana immiento and noviembrese the muesi the dress is a Yamaggina Flores.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Andres.
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEUTRAL] C M L A H.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Gina [PII] November 4.
[CUSTOMER][NEUTRAL] No
[AGENT][POSITIVE] Well yeah you uh correct.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][POSITIVE] See correct.
[CUSTOMER][NEUTRAL] Oh
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] I need.
[AGENT][NEUTRAL] effective police is the police.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] He told me to stick to you.
[AGENT][NEUTRAL] Um, I fish in particular cirquesa.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][NEUTRAL] Cela senora Floresseaultra on the Dominas.
[AGENT][NEUTRAL] OK, is in a sino clinic doctor or as agua facil bula.
[CUSTOMER][NEUTRAL] Mhm mhm.
[CUSTOMER][NEUTRAL] And who not facilida and who they are.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, perfect. And the carbonic quesa verification in the pago it is a disclaimer la polio as maximo de milking into zola desal.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] is to include examine the diagnostic orliado in Al Hopifacilibulaia clinical doctor or MRI facility.
[CUSTOMER][NEUTRAL] No what's
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Cero.
[CUSTOMER][NEGATIVE] Mm, no [PII].
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] See what you take alright bye.