AccountId: 011433970860
ContactId: 99ea2e30-3f4f-409f-82c9-3430cc28a51d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4559 ms
Total Talk Time (AGENT): 3630 ms
Total Talk Time (CUSTOMER): 2290 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/99ea2e30-3f4f-409f-82c9-3430cc28a51d_20250109T21:31_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah.