AccountId: 011433970860
ContactId: 99e22243-719e-4213-8d66-f992f96dcf63
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 178639 ms
Total Talk Time (AGENT): 91371 ms
Total Talk Time (CUSTOMER): 72038 ms
Interruptions: 0
Overall Sentiment: AGENT=1.2, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/99e22243-719e-4213-8d66-f992f96dcf63_20250122T18:51_UTC.wav
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[AGENT][POSITIVE] We're gonna start this gusto.
[CUSTOMER][POSITIVE] And when I start there I like consoreyes.
[AGENT][POSITIVE] We're gonna start to come on the way.
[CUSTOMER][NEGATIVE] Er prejunta travajoer man I mean.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] cira.
[CUSTOMER][NEGATIVE] Uh, the travajour America.
[AGENT][NEUTRAL] In the gale.
[CUSTOMER][NEUTRAL] The the part that, oh yeah, yeah, OK.
[CUSTOMER][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] Yeah, but oh.
[CUSTOMER][NEGATIVE] Teno errodo cuatrocinco errodo I say.
[AGENT][NEUTRAL] So of those 6.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, so your system lepoor work confirm arm swingformac chana immiento direction enumerate telephor.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEGATIVE] OK, effecimento errosiete errocinco esa es poo incochosau the street Jute Florida rere erro trecuato.
[CUSTOMER][NEUTRAL] My telephone resin retreve.
[AGENT][NEUTRAL] Which is immigrant for confirmation correct.
[CUSTOMER][NEUTRAL] People can like not like redo.
[AGENT][NEUTRAL] In the end, uh, but and caso you know Reyes uh.
[AGENT][NEUTRAL] Yeah, so is is you as you can be Majora la poli plus arega aldeenente.
[AGENT][NEUTRAL] Or ergo Cambio Marenapolisa and a secao extend the una tava porque is celeva signa unpolisa sine embargo is oste no choo estuscambu molemente noesario amenscu necessite una.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Yeah, no, no, no, your tengo [PII] de lao pasa because it's a que quetaberea because she be para continua queano.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] I see see see see solamente ella feches uh the effectivia solamente le deja saberoteialos uh medios they give this the de de primero de nerolosi cuatro teti esta polisa e e tacttiva.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[CUSTOMER][POSITIVE] Oh, OK, OK, mucha gracia.
[AGENT][NEUTRAL] I are you then I'm gonna.
[CUSTOMER][NEUTRAL] No, it's it, no, no, it all but one.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Gracia.