AccountId: 011433970860
ContactId: 99504753-d995-4532-a79c-a9c619ee19b7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17559 ms
Total Talk Time (AGENT): 771 ms
Total Talk Time (CUSTOMER): 1370 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/99504753-d995-4532-a79c-a9c619ee19b7_20250416T16:56_UTC.wav
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[CUSTOMER][NEUTRAL] Uh hello?
[AGENT][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] Hello?