AccountId: 011433970860
ContactId: 98e59d7b-efe8-47f5-9a36-2b0e1a10149c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2115550 ms
Total Talk Time (AGENT): 1013980 ms
Total Talk Time (CUSTOMER): 558181 ms
Interruptions: 5
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/98e59d7b-efe8-47f5-9a36-2b0e1a10149c_20250225T18:45_UTC.wav
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[AGENT][NEUTRAL] What.
[CUSTOMER][NEUTRAL] We went to.
[AGENT][NEUTRAL] I'm gonna put the other way.
[CUSTOMER][NEUTRAL] See, to me a claim support.
[AGENT][NEUTRAL] the police are gonna.
[CUSTOMER][NEUTRAL] Then uh those una in hospital, you know, our patients.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] They were been in hospital is erro ventidos cite sinconcero erro venti.
[CUSTOMER][NEUTRAL] Eme de Monayas ele de limaiete.
[AGENT][NEUTRAL] 44.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So [PII], pardon.
[AGENT][NEUTRAL] I
[CUSTOMER][NEGATIVE] Wow, I don't like.
[AGENT][NEUTRAL] Uh, for verific car of mention telephones.
[CUSTOMER][NEUTRAL] [PII] veto [PII].
[AGENT][NEUTRAL] Laci that is.
[CUSTOMER][NEUTRAL] See that as the of [PII] rerero and Tio.
[AGENT][NEUTRAL] What
[AGENT][POSITIVE] Perfecto un de Macosita senorcuer er electronico sociopoli.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hey, rela [PII] or [PII].
[AGENT][NEUTRAL] And it was on a [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Interface [PII] or [PII].
[AGENT][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] Uh, can you send us a message at [PII], OK.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] Excellent one or the other.
[CUSTOMER][POSITIVE] The main impact to come to to to say fantastico.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEGATIVE] me impression no me.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] And then gracias era.
[CUSTOMER][NEUTRAL] Parami parami paramium barrio.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] So we have the on Marves Marsoquise Mayodos.
[AGENT][NEUTRAL] Are you? OK.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] That's so.
[CUSTOMER][NEUTRAL] Por el portal online.
[AGENT][NEUTRAL] Sinopelo qua quandolo.
[CUSTOMER][NEUTRAL] So and they have a nose Juni or bracio.
[AGENT][NEUTRAL] Oh, it's OK. OK.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] See the porque er nos.
[AGENT][NEUTRAL] Be mediki glamo for process.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, no, for, for no.
[AGENT][NEUTRAL] Just
[AGENT][NEUTRAL] No, no, no, in the end no, no, no the moment toesietechintao [PII].
[CUSTOMER][NEUTRAL] C 5330 [PII]
[AGENT][NEUTRAL] Show me a document on the symbio solver direction sector.
[AGENT][NEUTRAL] See a next is gonna redo one a senator to ski revisanosis um.
[AGENT][NEUTRAL] I see the document seal and then clamogo.
[CUSTOMER][NEUTRAL] taita.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Comosum barrios servicios and and different interest rates loa loya er explicanto deformsusteentra andpain and linea asimoteiel documentcuoqueseleiso que queso for caro um.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Plas de nueve de mayo.
[AGENT][NEUTRAL] The name of a lavita.
[AGENT][NEUTRAL] Durovi
[AGENT][NEUTRAL] Gerveer los codos de laa nos cuartos I
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Locopago no no cure, OK.
[AGENT][NEUTRAL] No, no nose.
[AGENT][NEUTRAL] Logo the Nemos uh.
[AGENT][NEUTRAL] At Weston Hospital Laboratorio.
[CUSTOMER][NEUTRAL] Cleveland Clinic, uh huh.
[AGENT][NEUTRAL] See, so.
[AGENT][NEUTRAL] Do the Mayoeroseguro principal curiodologao solamente dejaron party or the jaloqueel el copaqueo secure logo tenemos but uh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Anesthesia.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] Don't make them
[AGENT][NEUTRAL] Oh mister.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh, but are you, are you um
[AGENT][NEUTRAL] Is an esthesia para paraeld uh.
[AGENT][NEUTRAL] Palio de Mayo sine embargo no nolo ramos in contrassosos to rear esosos medios looservicios de esthesia the famous pito.
[AGENT][NEUTRAL] It is Etaquiero Ikebukarla.
[AGENT][NEUTRAL] morning again.
[AGENT][NEUTRAL] Alright
[AGENT][NEUTRAL] So they do this.
[AGENT][NEUTRAL] Si laboratorio anesthesia.
[AGENT][NEUTRAL] The Cleveland Clinic, theta and Puerto.
[AGENT][NEUTRAL] Labor level and clinic I mean.
[AGENT][NEUTRAL] I do see let me go.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Esposit sino.
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] You know, you're, you're better thank you.
[AGENT][NEUTRAL] The scent.
[AGENT][NEUTRAL] [PII]. What's the [PII]?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See, no, no, see see medicalo mo you just like go like.
[AGENT][NEUTRAL] See, but as a, but it's a polio.
[CUSTOMER][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] See me abuelo.
[AGENT][NEUTRAL] is is is is all sent.
[CUSTOMER][NEUTRAL] Laiabulo BBAlavia in la epoca yeah er I cuando segala [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm yeah.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yeah yeah yeah.
[AGENT][NEUTRAL] In my hand, I say I put first.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No, no, there's a protonament and no on contra del diagnostic organos in el el porquetamento.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Er o or or porquenaso porque er uh almorto the contexttovento don the lo la la genima hepaticas.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Alright
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sole lo normal and aborgen lore.
[AGENT][POSITIVE] Wow, OK.
[CUSTOMER][NEUTRAL] If it metaliarliar and and like uh land er muchisimo examine er pornogodaga uh uh examine outpatient.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Glalain.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Perino the the I say that quelo loque and file or one folder can reo.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Please
[AGENT][NEUTRAL] They can see.
[AGENT][NEUTRAL] Dress uh document.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Sinaestus contiest.
[AGENT][NEUTRAL] OK, it's just so mereine cyst to repina alsoloro.
[AGENT][NEUTRAL] OK, no it's just me.
[AGENT][NEUTRAL] It's just a
[AGENT][NEUTRAL] Us recuerdao diva diagnostico or recuerda a documento de loss and bio in the or or nosao sierta is Christian de porqueosque.
[CUSTOMER][NEUTRAL] See, see, see, see, see, see.
[CUSTOMER][NEUTRAL] The diagnos to see what what the prose parent.
[AGENT][NEUTRAL] El Cosico es locusteel porqueoste tuboquerecitodo laboratorio estan a magnetica todoloservisio of me.
[CUSTOMER][NEUTRAL] Uh, see, see Claro, Claro, Claro yo.
[AGENT][NEUTRAL] Yes so it's always looking.
[CUSTOMER][NEUTRAL] That report me to report the lo lo yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So for me to uh
[CUSTOMER][NEUTRAL] Um, my chart in Cleveland Clinic.
[CUSTOMER][NEUTRAL] Perino er part.
[CUSTOMER][NEUTRAL] The locuo the the discharge roqueloquelo discharge.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Perino.
[AGENT][POSITIVE] Super OK I.
[AGENT][NEGATIVE] Its pisa loss.
[CUSTOMER][NEUTRAL] Please just
[CUSTOMER][POSITIVE] In in fact and correct though.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] You know the document of the see.
[AGENT][NEUTRAL] OK, OK, you know if it is backing us.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, hospital is.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] No, no kindness on.
[AGENT][NEUTRAL] That's it.
[CUSTOMER][NEUTRAL] Expertise to dismantle.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Engineers
[AGENT][NEUTRAL] Yo Chavez Ala Russo.
[CUSTOMER][NEUTRAL] No, no pan.
[AGENT][NEUTRAL] No, no, no, uh, no, Mafirolala Yugoslavia I know sola la.
[CUSTOMER][NEUTRAL] I am no no say same thing say this inte is a cre I don't know scientfa is a no [PII] [PII] elle is [PII] [PII] [PII].
[AGENT][NEUTRAL] Mm, yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, yeah.
[CUSTOMER][NEGATIVE] Very it was it was so irrios que que so laza de la poet.
[CUSTOMER][NEUTRAL] Comoroso
[AGENT][NEUTRAL] And uh Rosai la.
[AGENT][NEUTRAL] No, I see.
[CUSTOMER][NEUTRAL] To to La [PII].
[AGENT][NEGATIVE] No, no, no. No, no, no.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] It's complicated.
[AGENT][NEUTRAL] See see see I wanna get this in paralas los [PII] mass.
[CUSTOMER][NEUTRAL] And [PII]
[AGENT][NEUTRAL] See, everyone knows each other.
[CUSTOMER][NEUTRAL] I'm for
[AGENT][NEUTRAL] Seepogo massor ilia pronuncier much palabra use uh the mean is uh is uh.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Not the.
[CUSTOMER][NEUTRAL] And it's like the.
[AGENT][NEUTRAL] I no say no uh survisando senor.
[AGENT][NEUTRAL] Krisillo.
[AGENT][NEUTRAL] diagnostico.
[CUSTOMER][NEUTRAL] Yes I discharge.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Estado de contralo que pase he er er mosa bas [PII] [PII] [PII] and toyo painapa.
[CUSTOMER][NEUTRAL] Right
[AGENT][NEUTRAL] Did they
[CUSTOMER][NEUTRAL] See you in the kkan informacion idento.
[AGENT][NEUTRAL] Blood.
[AGENT][NEUTRAL] See claro er er I I paso for paso I get pajinaina seguo e teen you cannot bymosaelta cargololoreto.
[CUSTOMER][POSITIVE] Yes, yes, yes
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] Um, let me.
[AGENT][NEUTRAL] This is United Healthcare includesac.
[AGENT][NEUTRAL] You una masal.
[AGENT][NEUTRAL] Cao was a train tango.
[AGENT][NEUTRAL] No yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I mean this charge this is to put in the me see uh.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] That's it I.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Since this osage nove is in desa Fortunavente.
[CUSTOMER][NEUTRAL] Q
[AGENT][NEUTRAL] Uh, the for the explictaminosos prosemientos.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] el [PII] els de Mayo.
[AGENT][NEUTRAL] Iron samoso is to step up the pharmacion del medio loose or el medical la reo pres yeah.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Can can you give me, give me the boy.
[AGENT][NEUTRAL] Estoe [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] O Pueblarapica Coral Springs Ambulatory Center.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] and Doctor [PII].
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] OK, if I go Ilotro casos.
[AGENT][NEUTRAL] Loss cassos er bueno muchos cargos er los no applica on dedusique cirqueso seguro principal cursorinto deso gasos inso er and aloo le mbiamosoquete cargar de de la paina bank contracted is a quesup proborer principal also sour principal.
[AGENT][NEUTRAL] Cubriorinto desgaoa particle cure solamente los los de mayodos quesson la esthesia is on the mosque cargos um.
[AGENT][NEUTRAL] I las beitasalloic doctor um and ellia venue de Mayo cona doctor uh [PII].
[AGENT][NEUTRAL] Yes no cubierto de la la gas.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Mars.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Hello
[AGENT][NEUTRAL] Marzouinosado del quinceste.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] Uh, in a Western Hospital.
[AGENT][NEUTRAL] Tambienit cause you were diagnostic.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Pola doctora [PII] or the victimtaventoona Western Hospital but.
[CUSTOMER][NEUTRAL] People
[CUSTOMER][NEUTRAL] I can if I can get the press for a simple but cameramo.
[CUSTOMER][NEUTRAL] 194K.
[AGENT][NEUTRAL] Lao estolosocumentos he likes the beneficio de united no Mura isacion deamente enorrio.
[CUSTOMER][NEUTRAL] See the Cleveland clinic.
[AGENT][NEGATIVE] Chicorreto uh a.
[CUSTOMER][NEUTRAL] You want me uh-huh.
[AGENT][NEUTRAL] like because you know the beneficios to estra Losargus de Cleveland Clinic, the doctors um Grevich.
[CUSTOMER][NEUTRAL] No, no, no, no, no longer.
[AGENT][NEUTRAL] Documento de Eos.
[CUSTOMER][NEUTRAL] See Joreloomo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] your address.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] But I'm not laya.
[AGENT][NEUTRAL] This is just just uh.
[CUSTOMER][NEUTRAL] See, see, see, see the, the toes.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] To [PII].
[AGENT][NEUTRAL] Morreo
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Uh, whenme documentation or information el correo [PII].
[AGENT][NEUTRAL] I'm a
[CUSTOMER][NEUTRAL] Condo so.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Or [PII] aurora.
[AGENT][NEUTRAL] For on.
[AGENT][NEUTRAL] Arova, I'm a public punto.
[CUSTOMER][NEUTRAL] I am a public punta come.
[AGENT][NEUTRAL] See, I am a public.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah 3 manando and.
[CUSTOMER][NEUTRAL] Emergency.
[CUSTOMER][NEUTRAL] Report the like Cleveland Clinic.
[AGENT][POSITIVE] Perfect. I see, yeah, yeah, uh, sparse els nomolimalamo osmo.
[CUSTOMER][NEUTRAL] After this is somebody.
[CUSTOMER][POSITIVE] Perfect, perfect.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] All right, on this stuff.
[CUSTOMER][NEUTRAL] The way a little bit.
[AGENT][NEUTRAL] But here a lot.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Not to.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, no, no, no, no, no, [PII], yeah, yeah, that.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEGATIVE] And no [PII].
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] [PII] OK [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Or [PII].
[CUSTOMER][NEUTRAL] Uh, bro, I am a public.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Be ready to order?
[AGENT][NEUTRAL] But almost a little risks moment.
[AGENT][NEUTRAL] Mm, so you know yeah, I've been a roomminotito.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hey, but I see.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Correct. I miss [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Marian.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, I'm a public.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh yes.
[AGENT][NEUTRAL] Let me hear it yeah.
[CUSTOMER][NEGATIVE] Yeah give up. I am in me.
[AGENT][NEUTRAL] No, it's in [PII].
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] Ileo public.
[CUSTOMER][NEUTRAL] Claro [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See you know on the auto orone it at I am a publicuntocom.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I yeah.
[CUSTOMER][NEUTRAL] Yeah on Monday.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, yeah, yeah.
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] And say well no matter what the.
[CUSTOMER][NEUTRAL] I just thought
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I'm gonna executive call you.
[AGENT][NEUTRAL] Loser senor Chrissos er era boa revisa de los documentcomos stenos and bio principilosa from processados Paraver C and algulu are the the the toso de tosoinases noso porque spaaer is informacion.
[CUSTOMER][POSITIVE] Perfect
[CUSTOMER][NEUTRAL] Claro la la la.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] I see no, no bamosa la possibly uh beneficios decorda la polisa sineargo commolevieerto cargos queer cubertos alsorcientoorosero principals cargosqueno cutospoli comolospados de la visa el Dia de mayo.
[AGENT][NEUTRAL] Pardon.
[CUSTOMER][MIXED] Perfect, perfect, just no.
[CUSTOMER][NEUTRAL] Copago I look at the principal OK they they they they sur.
[AGENT][NEUTRAL] E
[AGENT][NEUTRAL] Mhm. Correct to say no.
[AGENT][NEUTRAL] Cello el la consegrazael copado de los er the the prosemientosel copago de la vicito que pagara and the veal.
[CUSTOMER][NEUTRAL] See 1 correct.
[AGENT][NEGATIVE] Well esosincuenta es lao cuarenta resendo doctor eso no locure la polia.
[AGENT][NEUTRAL] Yeah, uh, the Hiero is a is a bring the author in beneficia elica doctor.
[AGENT][NEUTRAL] Olisa los servicios per loosi soliare serviciosa grafia um.
[AGENT][NEUTRAL] Leamientoma eso cubierto porquespolia curelo stratamientos per copago de lait.
[CUSTOMER][NEUTRAL] For
[CUSTOMER][NEUTRAL] But no, no, no, you do that, that I get I don't know.
[AGENT][NEUTRAL] Uh
[AGENT][POSITIVE] Perfect. Uh, you want to send your osage no separate cap or no staying on.
[CUSTOMER][NEUTRAL] The visa er reel.
[CUSTOMER][NEUTRAL] El el numero el covio me.
[CUSTOMER][NEUTRAL] But ayo man I mean in my.
[CUSTOMER][NEUTRAL] Uh, may have isolo.
[CUSTOMER][NEUTRAL] The pea.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] Emergency. OK perfect. We need to go there.
[AGENT][NEUTRAL] Do
[AGENT][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] 338.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Yeah, you go in discharge siestalavisos.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Discharge follow up.
[AGENT][NEUTRAL] Uh, appointment.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] OK, follow up.
[AGENT][NEUTRAL] Appointment
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Abnormal liver and SIMs, OK. Thank you.
[AGENT][NEUTRAL] When esta la.
[AGENT][NEUTRAL] Quino de de Marso.
[AGENT][NEUTRAL] Um, and the, and your er Chris is todo esto que paso des del [PII] esta lasal.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] As the mayo.
[CUSTOMER][NEUTRAL] People
[AGENT][NEUTRAL] Although they mayo differently.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Silao see see me and so una.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] number
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] it's it it's it's not racosa it's a number.
[CUSTOMER][NEUTRAL] And so it's una.
[CUSTOMER][POSITIVE] Perfect for me.
[CUSTOMER][NEUTRAL] Filova tinto uh lobe mao.
[AGENT][NEUTRAL] Lode Mao.
[AGENT][NEUTRAL] OK, perfect. Ontoses parael claro loque el el reino medical visio er in marsolos es que del quince and demarso estoes and relaion uh er las loss quetenia.
[CUSTOMER][POSITIVE] Exactly it, of it.
[AGENT][NEUTRAL] And abnormal liver enzymes.
[AGENT][NEUTRAL] Enzymes.
[CUSTOMER][NEUTRAL] It's like something, it's like something.
[AGENT][NEUTRAL] OK, Elolo de Mayo is losinado.
[CUSTOMER][NEUTRAL] So Kaufman the mayo.
[AGENT][POSITIVE] OK, perfect. I wanna.
[AGENT][NEUTRAL] Cinel informacion para para paramao sitsolomenoyalloisoatmen o esto.
[CUSTOMER][NEUTRAL] No, no, no, no, no, no, no, no, no, forget, for the, er, in, in you know er, deer again.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] And the the one
[AGENT][NEUTRAL] visa process you know and and sit.
[AGENT][NEGATIVE] Perosi loreclamos well reclamo peron para el [PII] sier processado con cones pharma.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is it gonna do to me.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Silaro er the goal fora.
[AGENT][NEUTRAL] Is that um
[AGENT][NEUTRAL] When the looser gusta reformacion aseca del depositoreo but asalegaruncheque sucaaaier un deposito directavente a.
[CUSTOMER][NEGATIVE] You, you're basically bro you know you.
[AGENT][NEGATIVE] See no no be biosopoli no no la casilla marcada deposito erectos used gusta loss.
[CUSTOMER][NEUTRAL] 73
[CUSTOMER][NEUTRAL] No, no, see, see, see, see, he, he, he's it's sit jabo yeah I did lolas.
[AGENT][NEUTRAL] Unless you.
[CUSTOMER][NEUTRAL] He my when my dad see my name un [PII] or [PII].
[AGENT][NEUTRAL] Which is [PII].
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] Uh you know question sir.
[CUSTOMER][NEUTRAL] Little little drunk don't know.
[AGENT][NEUTRAL] List.
[CUSTOMER][POSITIVE] Good afternoon.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can I do what?