AccountId: 011433970860
ContactId: 98ce20b3-6f9d-4215-96e5-c8f10c3ad512
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 97160 ms
Total Talk Time (AGENT): 24048 ms
Total Talk Time (CUSTOMER): 45891 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/98ce20b3-6f9d-4215-96e5-c8f10c3ad512_20250403T19:20_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] That's just me in my American public life. My numbers [PII] for that.
[CUSTOMER][NEUTRAL] Only [PII] mumbre is in nosete esto de vent cerra.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It's the no sotros madamojalafatu that the mao.
[CUSTOMER][NEUTRAL] Yeah, it might niente de la car bana tara no la viamovito.
[CUSTOMER][NEUTRAL] No lemovito no acido cargada pero bemo quebo una hosttela factura he is the
[CUSTOMER][NEUTRAL] Taras on the miamada porque nose serpente aya ceralgooporquenolan cargado no nose.
[AGENT][NEUTRAL] OK, um, Ingrayoon group.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK. Utala.
[CUSTOMER][NEUTRAL] AC
[AGENT][NEUTRAL] Um, la popaa departamento is the paraquilaudena factura Cesitaquio in aina poda cerlo para and tradusir.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] OK, Gina or?
[CUSTOMER][NEGATIVE] Uh, no.
[AGENT][NEUTRAL] OK, the moment momento.
[CUSTOMER][POSITIVE] It does, yes.
[AGENT][NEUTRAL] You don't know that.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Transferring.
[CUSTOMER][POSITIVE] Thank you for