AccountId: 011433970860
ContactId: 98ca9c4e-3e1e-43d2-8eb7-2a910cfa0ccd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 158580 ms
Total Talk Time (AGENT): 71996 ms
Total Talk Time (CUSTOMER): 67707 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/98ca9c4e-3e1e-43d2-8eb7-2a910cfa0ccd_20250313T19:59_UTC.wav
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[AGENT][NEUTRAL] We gonna start isle conusto.
[CUSTOMER][NEUTRAL] Siminores Janet and cold.
[AGENT][POSITIVE] We gonna start this way.
[CUSTOMER][NEUTRAL] Oh, just teach them on the sima and then viato otra carjetia the.
[CUSTOMER][NEUTRAL] The the del con informacion de la pele del ceuro.
[AGENT][NEUTRAL] OK, er estepeo.
[CUSTOMER][NEUTRAL] Um, and numerro depo like it's a certificate number of vacation numer group poolasa online and the geya.
[AGENT][NEUTRAL] And you know and er.
[CUSTOMER][NEGATIVE] It's a difficult.
[AGENT][NEUTRAL] No, I said to speak up. Mhm.
[CUSTOMER][NEUTRAL] Seria erro vent uno noventinueve escinco Ocho Mel sier.
[AGENT][NEUTRAL] 4.
[AGENT][NEUTRAL] OK, soeraremale me purerofenao telephones.
[CUSTOMER][NEUTRAL] See, uh, resend mino sedention is [PII] and telefonoest del quetoalandoieo [PII] redos.
[AGENT][NEUTRAL] Which isiter is reelectronico [PII].
[CUSTOMER][NEUTRAL] The name is [PII].
[AGENT][NEUTRAL] Which is in [PII].
[AGENT][NEUTRAL] Uh, no problems just solicitor una taya elido pero el el loquesea and casa process.
[AGENT][NEUTRAL] Sisa de que solicits no respioor commune to deo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Hey, there you.
[AGENT][NEUTRAL] Are you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No lamente.
[AGENT][NEUTRAL] If.
[CUSTOMER][NEUTRAL] I