AccountId: 011433970860
ContactId: 98c67b30-79aa-4aa6-afd8-125f58c0a056
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7570 ms
Total Talk Time (AGENT): 4300 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/98c67b30-79aa-4aa6-afd8-125f58c0a056_20250421T20:19_UTC.wav
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[AGENT][POSITIVE] Good afternoon
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?