AccountId: 011433970860
ContactId: 98bdfa96-ac06-4b2f-b95f-59b795b38896
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 713940 ms
Total Talk Time (AGENT): 253213 ms
Total Talk Time (CUSTOMER): 324354 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/98bdfa96-ac06-4b2f-b95f-59b795b38896_20250610T17:41_UTC.wav
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[CUSTOMER][NEUTRAL] You know, um
[AGENT][NEUTRAL] We gonna serve this.
[CUSTOMER][NEUTRAL] Uh, but, uh, Viviani enjoying tangolo website at LPLerounigolo potra con uh incontramimiota.
[AGENT][NEUTRAL] OK, and, uh, the posses.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] No, OK, no Jaallisa, uh, zero Vintecinco siete te resinco.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Mido esse viviani.
[CUSTOMER][NEUTRAL] Uh, Kolo.
[AGENT][POSITIVE] Mucha gracias um so.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, yes genocimente maoinzi, uh, uno novisiete uno muto uh novi unosietisinco resinco unosie says quattro.
[AGENT][NEUTRAL] So you're you know Martins.
[CUSTOMER][NEUTRAL] My Mia, you think so?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Uh, OK. Uh, [PII]. Your zip code [PII].
[AGENT][NEUTRAL] Insaa.
[CUSTOMER][NEUTRAL] OK. uh [PII]. uh [PII].
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Mucha gracious for verification information problem scuenta is correct.
[CUSTOMER][NEUTRAL] Yes, for casting, uh, called the joy on primero [PII] username error error no error or email no error email yeah me page or email address.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In topogo your password [PII].
[CUSTOMER][NEGATIVE] No conse give me [PII].
[AGENT][NEUTRAL] And yeah.
[AGENT][NEUTRAL] OK, and no promos, uh, los pasos para siesta.
[AGENT][NEUTRAL] Questa sociendo. OK. Uba signing that ecommotena cuenta sine argotique register andoa martin sinequeira create your OSC account.
[AGENT][NEUTRAL] He de la cinco queer insure.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] Ah.
[AGENT][POSITIVE] See, correct.
[CUSTOMER][NEUTRAL] OK, next.
[CUSTOMER][NEUTRAL] Yeah, I, I on my last name Epogocomelongo [PII].
[AGENT][NEUTRAL] And that's.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Tennis.
[CUSTOMER][NEUTRAL] Nottajeta. OK, it's a matching scolo.
[AGENT][NEUTRAL] Marques Cooreo so electronico is so nacimento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, you're tango Romeo social security.
[AGENT][NEUTRAL] No solamente [PII].
[AGENT][NEUTRAL] Conesco eso lo que lamentarios rela peo electronic.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I have but I mean but to continue.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, yeah, it is, it is time I already your email address.
[CUSTOMER][NEUTRAL] Yuna, Yuna password I used to.
[AGENT][NEUTRAL] See it versu correonoe so in caso de que o just a quequierra cambiero correelectronico era.
[CUSTOMER][NEUTRAL] Oh, I know.
[CUSTOMER][NEUTRAL] Ah, OK. In terms of our it's been coming out on a call.
[AGENT][NEUTRAL] Correct el coloban electronic with a ver is information.
[CUSTOMER][NEUTRAL] OK, this is for you.
[CUSTOMER][NEUTRAL] On the on the light that the shake a complicate not the quarter sink OK.
[CUSTOMER][NEUTRAL] OK, verifying code. OK.
[CUSTOMER][NEUTRAL] Ah, OK, change my email, no.
[CUSTOMER][NEUTRAL] Yeah, he elab display name Okikoongo.
[AGENT][NEUTRAL] Else [PII].
[CUSTOMER][MIXED] OK, but but the no is.
[AGENT][NEUTRAL] See Clare, what is the best.
[AGENT][NEUTRAL] Aura the orrena elante nobanesesita on username sinolo que esitar paraporeer is a succorre electronico e la contra reel.
[CUSTOMER][NEUTRAL] Mm, OK, [PII].
[CUSTOMER][NEUTRAL] Oh, OK, OK, in terms, uh, I use the the the.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, in terms OK or problem is time result.
[AGENT][NEUTRAL] OK, and the end.
[CUSTOMER][NEUTRAL] Oh, OK. No, I, I already page Novamen Pace login.
[CUSTOMER][NEUTRAL] Ah, he told us there's the thing, uh, 1 unum me I used to be.
[CUSTOMER][NEUTRAL] The codes.
[CUSTOMER][NEUTRAL] The verification.
[AGENT][NEUTRAL] Unabescute aga login uh solamente queso er electronico sutrasa.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] And consumer ver OK.
[CUSTOMER][NEUTRAL] OK, Ty, Ty.
[CUSTOMER][NEUTRAL] You consigintra I something we can steer you can see was it the smo.
[AGENT][NEUTRAL] In the.
[AGENT][NEUTRAL] Permanent personnel or group.
[CUSTOMER][NEUTRAL] No, for me contact personnel.
[AGENT][NEUTRAL] Usesitapagos.
[CUSTOMER][NEUTRAL] Joreo Kijovo necessita.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Poke Joselo.
[CUSTOMER][NEUTRAL] Uh, jona italvezo, uh, you think kipaga uh una una patch nekimi cocon patch papaga on the dollars.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] El Pa is para and relapolia.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Epagorea el el el laturamerica queti and econapolisa um el premiums elleconose sepaya traves de sutravajoos of er obtaining inro de parte deucheque.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes I mean solo quinceenalmente is no and noos no, no, no telo as a cognosotros esos a trave de sutravajo.
[CUSTOMER][POSITIVE] Uh, no, no, no, see, as a parting swa I order a joy for me is when you in the jous medicine I feel like joining j condo of magical present of we do.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] To reserving intraat status Papargo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You think you keep a guy you you keep this on a pa she can copay and she doesn't do this.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Monanese queso noesustela quenosine pagarinoeroteia pagoporeotequierrenole pamos is a is a.
[CUSTOMER][NEUTRAL] I don't
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] It's a issue.
[CUSTOMER][NEUTRAL] No, no, Jonopaga.
[AGENT][NEUTRAL] Oh, OK, and it's a casosa martinustiniqueer is a contact of con la clinica on the ultrason the illes quete segure sunesun gap quele cure la parte canole cur principal.
[AGENT][NEUTRAL] Is monos and elcaso de queos no pue no no serlo into andcaustenos mandara documentac paranola revisemosile pamosau or ultra logulepagalos me.
[CUSTOMER][NEUTRAL] Uh, OK, OK, OK, uh, [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Okijose as saying Ouzo aki.
[CUSTOMER][NEUTRAL] To service
[AGENT][NEUTRAL] Severe ment.
[CUSTOMER][POSITIVE] She uh silver silver I won I won he won uh she uh uh uh.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Sinole er this er pologenerallese una don don the los document reciviocinemargosa momenta no rescia ninguno.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Ah, OK, OK, OK.
[CUSTOMER][NEUTRAL] In Tosiplaito says no he a neon. OK.
[AGENT][NEUTRAL] To the system.
[CUSTOMER][NEUTRAL] And don't
[CUSTOMER][NEUTRAL] OK, in terms of glasses you.
[AGENT][NEUTRAL] On.
[CUSTOMER][POSITIVE] There's a good one.
[CUSTOMER][NEUTRAL] No, no, so it's to me.
[CUSTOMER][NEUTRAL] Minas grasses do.
[AGENT][NEUTRAL] Get Martins.
[CUSTOMER][NEUTRAL] Bye bye. Bye.