AccountId: 011433970860
ContactId: 98a55bc6-fa54-481a-a859-a8dcc535cbe9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 406500 ms
Total Talk Time (AGENT): 207229 ms
Total Talk Time (CUSTOMER): 164190 ms
Interruptions: 5
Overall Sentiment: AGENT=1.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/98a55bc6-fa54-481a-a859-a8dcc535cbe9_20250328T17:31_UTC.wav
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[AGENT][POSITIVE] We want to start this con gusto.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] used it.
[CUSTOMER][NEUTRAL] Yeah, grasses are also in Vi.
[AGENT][POSITIVE] Excellent. I can see.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][MIXED] Perfect. There you go, but I don't want that.
[CUSTOMER][NEUTRAL] Para era.
[CUSTOMER][NEGATIVE] See queriaver unpaciente um the poro de la polia.
[AGENT][POSITIVE] Super phone.
[CUSTOMER][NEUTRAL] OK, Sel dos [PII].
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] OK, medi was technomosodos sero cinco quatro nve quatrodos quatro.
[CUSTOMER][NEUTRAL] See? no?
[AGENT][NEUTRAL] Mm no masses uh bamaloprimerosio dose of sins.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Mm, no, no, it's just a persona.
[AGENT][NEUTRAL] see how you
[AGENT][NEGATIVE] So no.
[CUSTOMER][NEUTRAL] Eema James Nicholas Shoerseeseache erre Oe dee erreil la feinna simentoes Julio deic dos mil uno.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. I was doinco.
[AGENT][NEUTRAL] Navecuatro.
[AGENT][NEUTRAL] Do qua quatro, no poco.
[AGENT][NEUTRAL] Theinco quattrona quattro quattro not tempo.
[AGENT][NEUTRAL] Um, I was that I normally.
[CUSTOMER][NEUTRAL] The Hevesi tango and numeral de social no necesita or morodio.
[AGENT][POSITIVE] Oh perfect perfect.
[CUSTOMER][NEUTRAL] See ete errocinco [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Sio.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Let me see
[AGENT][NEUTRAL] Hm.
[AGENT][POSITIVE] Pro.
[CUSTOMER][NEUTRAL] Yeah this is so.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Uh, no, no, I said her social ie say [PII], uh, [PII], um, no, no tengo mm mm, el uequenogiamois and look at the gap insurance.
[AGENT][NEUTRAL] Mhm. No. OK.
[AGENT][NEUTRAL] Plas [PII] APL. We'll see.
[CUSTOMER][NEUTRAL] So you got IPO.
[AGENT][NEUTRAL] OK, well, a basin orael nombre me that number no.
[CUSTOMER][NEUTRAL] Get it, um.
[AGENT][NEUTRAL] Many changes.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah la pregido is shoulder.
[CUSTOMER][NEUTRAL] S C H L O A D A L.
[AGENT][NEUTRAL] OK, I'm gonna think.
[CUSTOMER][NEUTRAL] A mojo telephone the like the mobile or like direction.
[AGENT][NEUTRAL] Mm, no la unica foremos a local Italian la poliael no completo or socio deo.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] S S C R J L O T T A L.
[CUSTOMER][NEUTRAL] I have a group groups do.
[CUSTOMER][NEGATIVE] Dos trees erron nueve
[AGENT][POSITIVE] [PII] er perfect.
[AGENT][NEUTRAL] James.
[AGENT][NEUTRAL] OK, perfect. OK, I put this in James C.
[CUSTOMER][NEUTRAL] go through
[AGENT][NEUTRAL] Degacy.
[CUSTOMER][NEUTRAL] is the First Baptist of Westwood?
[AGENT][NEUTRAL] the
[CUSTOMER][NEUTRAL] Lake.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Juliodi des mean uno.
[AGENT][POSITIVE] Perfect, to use this.
[AGENT][NEUTRAL] Uh laura que contregas la poria is a cerdosinco cuatro nueve cuatro painticuatro.
[CUSTOMER][NEUTRAL] See?
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See soloquelavidio.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Do cero cinco quan cuatro anticuatro.
[AGENT][NEUTRAL] See the can make you puss sero cinco quattro novecurodos.
[CUSTOMER][NEUTRAL] No, no separate coupe, no, no separate coupe.
[CUSTOMER][NEUTRAL] No, that's a good bit, um, see it.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Exactoreo oh yes.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh, when the continuances to bring the telephone connected.
[CUSTOMER][NEUTRAL] Siete Ocho says Cinco sietere says zero cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So sort of linear director for that.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. Mucha gracias is [PII] beneficiolevilia.
[CUSTOMER][NEUTRAL] Core.
[AGENT][POSITIVE] Yes yes it's perfect.
[AGENT][NEUTRAL] When inform part primerostrosttivae and beneficios solo record queso on the verific in the guarant police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Bana er cervios outpatient la poliareo maximo de cuatro la de saloor persona.
[CUSTOMER][NEUTRAL] OK, yelloo mementicinco.
[AGENT][POSITIVE] And look they look well2in seor James noted as beneficial.
[CUSTOMER][POSITIVE] Perfect. OK, to say the variel pro perfect.
[CUSTOMER][NEUTRAL] OK, um, busar to Nobrespeido la fecha dee more referencia.
[AGENT][POSITIVE] Correct, sir. I'll go.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Uh, no, it was to my gracioto 10 on Lindofino semana in happy Friday.
[AGENT][NEUTRAL] You want.
[CUSTOMER][NEUTRAL] Ok, tell Luego you wantmente with the bye bye.
[AGENT][NEUTRAL] Bye.