AccountId: 011433970860
ContactId: 98794bd2-07c1-4f85-b052-807d4a370349
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2180 ms
Total Talk Time (AGENT): 1510 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/98794bd2-07c1-4f85-b052-807d4a370349_20250422T20:47_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL this