AccountId: 011433970860
ContactId: 98373153-ed31-47cf-8768-fb589c2f784f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 132660 ms
Total Talk Time (AGENT): 59998 ms
Total Talk Time (CUSTOMER): 56280 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/98373153-ed31-47cf-8768-fb589c2f784f_20250123T17:22_UTC.wav
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[AGENT][NEUTRAL] Moss grasses apeleiamo [PII] in.
[CUSTOMER][NEUTRAL] Well, I when I send [PII] ermando but confirm inform information on porqueymando request per recivio check I checkque maga me or or a quest.
[AGENT][NEUTRAL] OK, you are take calls de la police support.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] no, I don't erroventicuatro decenta donuevere.
[AGENT][NEUTRAL] It comes with the yam is that?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Gracias [PII] del nacimiento.
[CUSTOMER][POSITIVE] The [PII].
[AGENT][NEUTRAL] OK, gracias. [PII].
[CUSTOMER][NEUTRAL] Sento encuenta primeravenidapadamentodierrono Hialea Florida prereerro.
[AGENT][NEUTRAL] Grass is ver and email is numeralleno.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is telephone to sins.
[AGENT][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] OK, is the relamo for process el nueve deerro.
[AGENT][NEUTRAL] Um, a game of strength idollore conventaoches and tavos.
[AGENT][NEUTRAL] Yes, to check it for it is Porte porque is um relamo.
[AGENT][NEUTRAL] Poreo Chei Alstead for requests diagnostics.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Perfect. OK, and to your labia quest. OK, bueno mucha gracia.
[AGENT][NEUTRAL] On laliliana Ialgamaing for.
[CUSTOMER][NEUTRAL] Uh, no, solo erra para con confirmer Muha gracia when they.
[AGENT][POSITIVE] Ia gracias [PII].
[CUSTOMER][NEUTRAL] I can
[AGENT][NEUTRAL] I.