AccountId: 011433970860
ContactId: 982fced7-5a57-4341-8b71-9eed6f0fc8fb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 52020 ms
Total Talk Time (AGENT): 11371 ms
Total Talk Time (CUSTOMER): 36841 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/982fced7-5a57-4341-8b71-9eed6f0fc8fb_20250217T19:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] over in customer care. How are you today?
[AGENT][NEUTRAL] Fine, how are you?
[CUSTOMER][NEUTRAL] I'm good. I just have a question maybe you can help me with hopefully. Do you know, um, for groups with disability products when they get the third party sick pay report, is that just something for like their knowledge or is that something that they need to like hold on to for taxes, do you know?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, it would be for tax purposes.
[CUSTOMER][NEUTRAL] OK. I just was.
[AGENT][NEUTRAL] And for that reference
[CUSTOMER][NEUTRAL] For their reference so they just need to hold on to it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] OK, that's really was all my question. I couldn't get a response from my health Chad, so thank you. I appreciate you.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][POSITIVE] You're welcome.
[CUSTOMER][NEUTRAL] All right bye.