AccountId: 011433970860
ContactId: 97eaf4ff-abb2-4fd4-8835-75424e100810
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 201889 ms
Total Talk Time (AGENT): 65064 ms
Total Talk Time (CUSTOMER): 90689 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/97eaf4ff-abb2-4fd4-8835-75424e100810_20250415T16:42_UTC.wav
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[AGENT][NEUTRAL] me. I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] [PII] in Nombres Orlando Gonzale alo aloque condo consulta.
[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] OK, I put you that policy number of the policy, sir.
[CUSTOMER][NEUTRAL] And no the.
[CUSTOMER][NEUTRAL] Uh, and there is a group of.
[AGENT][NEUTRAL] Nonalos numeralsavajo.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Oh, they are rice and the cinco.
[CUSTOMER][NEUTRAL] Sea sin noventao.
[AGENT][NEUTRAL] OK, is the nombrena siento.
[CUSTOMER][NEUTRAL] If I ve king de nombre Orlando Gonzale.
[AGENT][NEUTRAL] That yes in pue icarrexionic or electronico.
[CUSTOMER][NEUTRAL] See, uh, reochosinenta west or genre tri hiyalea Florida retre er.
[CUSTOMER][NEUTRAL] El Creo
[CUSTOMER][NEUTRAL] Yes, hello.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] The Core be Mark.
[CUSTOMER][POSITIVE] [PII] era aroa di bunto.
[AGENT][NEUTRAL] Gracias mejoquetalata.
[CUSTOMER][NEUTRAL] Don't know.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Oil lascorimo so
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Correcta uh cardioluo mepaquetado or queer and this.
[AGENT][NEUTRAL] He's an apolos beneficis as a reso reclamosuna consulta la polia nolo pagaiusseva a unexammen on prosemiento laicina in mediole cubrasat resmindo la resoranolonijonocorelas consulta.
[CUSTOMER][NEUTRAL] Ah, I think papa.
[AGENT][NEUTRAL] No, but proso masa next time and mediosillocure me.
[CUSTOMER][NEUTRAL] See you then go messyara de mayo.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And does the commoer er etiqueviliarolo 30 or yo yo soo que vili.
[AGENT][NEUTRAL] So bala jetaparqueos vienna no sotrosyasinopotado porcasinosos and cargamose patalos resminola.
[CUSTOMER][NEUTRAL] Uh, OK. OK.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK. Yeah, yeah, well, and.
[CUSTOMER][NEUTRAL] Uh, your pinoque your your er que you say yes or no.
[AGENT][NEUTRAL] See Lodebar mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Alcoma.
[CUSTOMER][NEUTRAL] No, yeah, man.
[AGENT][NEGATIVE] OK then uh oh, no, no gracias for your mad American public life Paia bye.
[CUSTOMER][NEUTRAL] The wipe out of the.