AccountId: 011433970860
ContactId: 97c06bc2-75e3-4959-b6b0-1966ce475bc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20520 ms
Total Talk Time (AGENT): 8279 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/97c06bc2-75e3-4959-b6b0-1966ce475bc8_20250529T18:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?