AccountId: 011433970860
ContactId: 97b5dab4-2a4c-4732-85be-332d9bd7b7df
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17100 ms
Total Talk Time (AGENT): 3130 ms
Total Talk Time (CUSTOMER): 12671 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/97b5dab4-2a4c-4732-85be-332d9bd7b7df_20250124T20:20_UTC.wav
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[AGENT][NEUTRAL] For calling APL, this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, um, uh, uh, the reason I'm calling, I, I called yesterday because I need to create an account.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Uh, but I, I, I was not able to do it, and they told me that I need to call.