AccountId: 011433970860
ContactId: 97b1f011-4aaa-409f-842c-c0daf9c4097b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18479 ms
Total Talk Time (AGENT): 7358 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/97b1f011-4aaa-409f-842c-c0daf9c4097b_20241230T20:11_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.