AccountId: 011433970860
ContactId: 97a2fa19-fd09-4c1c-9224-1abe18b3e1c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 493779 ms
Total Talk Time (AGENT): 164208 ms
Total Talk Time (CUSTOMER): 229466 ms
Interruptions: 5
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/97a2fa19-fd09-4c1c-9224-1abe18b3e1c8_20250107T20:56_UTC.wav
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[AGENT][NEUTRAL] We wanna sets us so.
[CUSTOMER][NEUTRAL] See when I sale.
[CUSTOMER][NEUTRAL] Uh, mi mi mi [PII] er userna cuenta er or permesa noja pasar risquepoga last name Social security or member ID can also call member ID.
[AGENT][NEUTRAL] When
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] E, el el sico lime la feimmiento tolo pungo pero nojapasar music unero.
[AGENT][NEGATIVE] And piano is still no.
[CUSTOMER][NEUTRAL] It's the no it's.
[AGENT][NEUTRAL] Me port for the numeral certificate apple.
[CUSTOMER][NEUTRAL] See it's erroenticinco uno says sieteochocinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, so let me confirm so direction telephon.
[CUSTOMER][NEUTRAL] See, I will say detente cuatro direction on the northwest on the [PII] rerere those doors.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So teleno euros.
[CUSTOMER][NEUTRAL] Get
[CUSTOMER][NEUTRAL] Sitosino cuatrosiere quattro correodi quatro roa.
[AGENT][NEUTRAL] OK, me check confirmation information settlement verificer systems aluna cuentajavajo is the police uh.
[CUSTOMER][NEUTRAL] How to make a Spotify app that one right.
[CUSTOMER][NEUTRAL] Yeah, do think background music that vibes with.
[CUSTOMER][NEUTRAL] Step 3 back and let us free your eyes.
[AGENT][NEUTRAL] on a una cuento gastro.
[CUSTOMER][POSITIVE] That's right
[CUSTOMER][NEUTRAL] Gina cuenta 00 no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm, how many things are.
[AGENT][NEUTRAL] Loloque eres in uh innersu nombresario epole a biosequcuenta paraque lembien un um.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Friday.
[AGENT][NEUTRAL] Lea.
[AGENT][NEUTRAL] On email as or electronico but I guess with a cambia is uh is the is the.
[CUSTOMER][POSITIVE] That's right.
[CUSTOMER][NEUTRAL] Yelling yell username [PII] says cannot move and says can you cannot go.
[AGENT][NEUTRAL] See,
[AGENT][NEUTRAL] So username is BBs er er cuatro la primea part or electronic.
[CUSTOMER][NEUTRAL] Siesta.
[CUSTOMER][NEUTRAL] Ansapay the pogo and this is the pogo forgot or is the pao.
[AGENT][NEUTRAL] Mhm. I forgot or user or or reset password and to levadaro la partea.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] With um a cambio.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] OK, uh, perfect, perfect, OK.
[CUSTOMER][NEUTRAL] I'm not.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] Vivis er er cuatro.
[CUSTOMER][NEUTRAL] A [PII].
[AGENT][POSITIVE] Yes yes.
[AGENT][NEUTRAL] Is this a system.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEUTRAL] No, I.
[CUSTOMER][POSITIVE] Oh boy, I can see your body.
[AGENT][NEUTRAL] Pi electronico bibis rose erro cuatro arobayajounto.
[AGENT][NEUTRAL] OK, SSL electronic system SSL electronico el el al acuti una una cuenta estapa.
[CUSTOMER][NEUTRAL] See what.
[AGENT][NEUTRAL] Well it was Carlottabien and and so folder the uh spam albea Talbelo circle.
[CUSTOMER][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK mm.
[CUSTOMER][NEUTRAL] Like.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] There's no way
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] No, so queer travez decorre electronico as silvaravion link don distood by a click illavajevara with a cambier el el la contra.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] When esta and and ella parte de lepiquega forgot or reset password ocea clicka da.
[CUSTOMER][NEUTRAL] Same.
[AGENT][NEUTRAL] OK, Lagos that one nombre quesque que es la primera part suo ante de la Roa.
[AGENT][NEUTRAL] What the letter B.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So sero cuatro next.
[CUSTOMER][POSITIVE] Oh, I love the no no yeah I love on the telephone.
[AGENT][NEUTRAL] re electronicos to telefono principal also correo er or telefonomo.
[AGENT][NEUTRAL] Use loremeto queen a link.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Gambia la contra.
[CUSTOMER][POSITIVE] OK, perfect. Well, yeah, yeah, you just see one.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] That I
[CUSTOMER][NEGATIVE] No, it's it at all.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] That one.