AccountId: 011433970860
ContactId: 977602c4-fc8b-45b4-8ecd-484cdb86d146
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5500 ms
Total Talk Time (AGENT): 4160 ms
Total Talk Time (CUSTOMER): 2061 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/977602c4-fc8b-45b4-8ecd-484cdb86d146_20250317T22:05_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Thank you for calling American Public.