AccountId: 011433970860
ContactId: 96dbb0a8-8d4e-4014-a355-d026a2d8b635
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 340920 ms
Total Talk Time (AGENT): 152154 ms
Total Talk Time (CUSTOMER): 121135 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/96dbb0a8-8d4e-4014-a355-d026a2d8b635_20250305T21:19_UTC.wav
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[AGENT][NEUTRAL] We are.
[CUSTOMER][NEUTRAL] See, when I start the meeting and I have patron.
[CUSTOMER][NEUTRAL] Yotravajo medical center.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] So uh the the United Healthcareido link at communal.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK. Um
[AGENT][NEUTRAL] No, so some of United Healthcare Caballero, so most American public life insurance is the una arjeta the the Apele American Public Life.
[CUSTOMER][NEGATIVE] this apele is unequita and reme uh uh inferior dela dere a kid but don't unit Healthcare.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, and, uh, sitcommo outpatient certificate number or in hospitals or number.
[CUSTOMER][NEUTRAL] Then.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I know. No, it's the unit Hekelaa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] versa.
[CUSTOMER][NEUTRAL] The cincoinue.
[CUSTOMER][NEUTRAL] Otero de cinco.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] May patron Mayer.
[CUSTOMER][NEUTRAL] Go, go ahead.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So a patron for the verific so telephone.
[CUSTOMER][NEUTRAL] Uh-huh, oh but ento doo de muete cuadro.
[CUSTOMER][NEUTRAL] Mm, maybe the autumn being direction for a momento Ochoincuenta el quarantine.
[AGENT][NEUTRAL] So, so action.
[CUSTOMER][NEUTRAL] A Floria reredos.
[AGENT][NEUTRAL] It's a apartamento.
[CUSTOMER][NEUTRAL] Apartamento say
[AGENT][POSITIVE] Mucha gracias sit here tele senor.
[CUSTOMER][NEUTRAL] The doctor just say this is tasting coed.
[AGENT][NEUTRAL] Which are gracious for verification information you want to see a uh revis Sandokis in those policas on apple.
[AGENT][NEUTRAL] Unapolisa is cervicios medios.
[AGENT][NEUTRAL] Estapolia is some gap lelego oka queliqueo medical queso sciente it and bent unapolia the accident.
[AGENT][NEUTRAL] Necess.
[CUSTOMER][NEUTRAL] No lao no someone but I don't get to momento travajamos remo.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] La
[CUSTOMER][NEUTRAL] You know mandararamohlin.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clare in Tian.
[CUSTOMER][NEUTRAL] dare take a united care.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Plaro united seguro principal inotro somosunseguro secuario oga and la parte que no le cure seguro principalo que que se principal la limo de leerio medios or servisiosa is the polia pue cur apar and where quelo paul is the polies.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] El website on this website on this ta tado is secure punto. I am a public punto con.
[CUSTOMER][NEUTRAL] Yeah, but fundamental in the.
[CUSTOMER][NEUTRAL] But it's.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In [PII] in the.
[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] They say you are.
[CUSTOMER][NEUTRAL] United Healthcare
[CUSTOMER][NEUTRAL] Member
[CUSTOMER][NEUTRAL] United.
[AGENT][NEUTRAL] Mm, I don't know it's el el for one second is referenta united healthcare no referents.
[CUSTOMER][NEUTRAL] Like now.
[AGENT][NEUTRAL] Sibuo er er.
[AGENT][NEUTRAL] Conapeiostatine status polias una cure gas and relationaliente cuilla otraleida curi er encaso de er cussino medical formedda.
[CUSTOMER][NEUTRAL] OK, OK, Gracia.
[AGENT][NEUTRAL] I I.
[CUSTOMER][NEUTRAL] No, no, mucha gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] You gracia.