AccountId: 011433970860
ContactId: 96ccc5ab-c305-477c-a3a7-4e14c17e7c28
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14810 ms
Total Talk Time (AGENT): 2160 ms
Total Talk Time (CUSTOMER): 5240 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/96ccc5ab-c305-477c-a3a7-4e14c17e7c28_20250305T14:24_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], this is [PII]. How are you?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I can't hear you, [PII].