AccountId: 011433970860
ContactId: 96ba724e-9bf1-44c2-bf93-c75cb127b064
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15659 ms
Total Talk Time (AGENT): 8541 ms
Total Talk Time (CUSTOMER): 4552 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/96ba724e-9bf1-44c2-bf93-c75cb127b064_20250106T19:36_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Oh I'm sorry, [PII], I think I I dialed the wrong number.
[AGENT][NEUTRAL] Oh, that's OK.
[AGENT][POSITIVE] Have a nice afternoon. Yes, ma'am.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] You too.
[AGENT][NEUTRAL] Bye bye.