AccountId: 011433970860
ContactId: 968d5c34-1683-449d-b57a-bd061b97ecdf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 225279 ms
Total Talk Time (AGENT): 42519 ms
Total Talk Time (CUSTOMER): 100120 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/968d5c34-1683-449d-b57a-bd061b97ecdf_20250422T19:35_UTC.wav
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[AGENT][POSITIVE] That my American perfect life and I'm just [PII]. Come on for you.
[CUSTOMER][NEUTRAL] What [PII] or.
[CUSTOMER][NEUTRAL] New number [PII] from being uh the the la semara pasa.
[CUSTOMER][NEUTRAL] for a song.
[CUSTOMER][NEUTRAL] No Paree you know Papati and Herman.
[CUSTOMER][NEUTRAL] Yeah, don't say
[CUSTOMER][NEUTRAL] you're gonna.
[CUSTOMER][NEUTRAL] Yeah, unerando una.
[CUSTOMER][NEUTRAL] Momada [PII], I get the fundamental but I was gonna reportasativaro car mar.
[AGENT][NEUTRAL] OK, you call us a number of the police, sir.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh, keeper of the domiensza set off.
[CUSTOMER][NEUTRAL] Quadro Cinco uno [PII] N.
[AGENT][NEUTRAL] It's a nose simiana.
[CUSTOMER][NEUTRAL] Um, my numbers [PII] branding.
[CUSTOMER][NEUTRAL] Like cano cuatro banking.
[AGENT][NEUTRAL] Yes, yes, for the directionic or electronic.
[CUSTOMER][NEUTRAL] I can't I what to say.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] In me point electronica.
[CUSTOMER][NEUTRAL] And a row at hotmail.
[AGENT][POSITIVE] It does, yes.
[AGENT][NEUTRAL] OK, so, um, give me one moment, OK.
[AGENT][NEUTRAL] Loya pasaparesepartamento queen carga de the activarea polia con care mark um quere numero directo que quere quelopase [PII].
[CUSTOMER][NEUTRAL] I pro I say I, uh, OK, what I'm getting to [PII] la pata um they have two way the end they told how I it's I mean [PII] and metaa report you wanna report it.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] You don't want communication.
[AGENT][NEUTRAL] See, OK.
[AGENT][NEUTRAL] Mhm. Novaser connosotros Creosablo con cones partamento the UTBAos the uni ao sebanen cargade the activarea poliacon care mark demonse one lo paso conon representante.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] 1877.
[CUSTOMER][NEUTRAL] UA?