AccountId: 011433970860
ContactId: 9665437c-e608-42d6-9891-2029f53a20bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37830 ms
Total Talk Time (AGENT): 10989 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/9665437c-e608-42d6-9891-2029f53a20bc_20241231T22:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is there anybody there?
[AGENT][NEUTRAL] Hello, [PII]?