AccountId: 011433970860
ContactId: 9616dcce-c501-4dab-bc93-5d9cc542962e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 174600 ms
Total Talk Time (AGENT): 56912 ms
Total Talk Time (CUSTOMER): 100748 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/9616dcce-c501-4dab-bc93-5d9cc542962e_20250206T14:38_UTC.wav
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[AGENT][POSITIVE] Gracias a man American Public life [PII] [PII].
[CUSTOMER][NEUTRAL] [PII] is the yamo deloicina del doctor [PII] tenpacienta quetien American public life [PII] beneficiosaparelliar [PII].
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] OK, you that, um, medeletra nombre.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][POSITIVE] That yes
[CUSTOMER][NEGATIVE] I don't want that [PII].
[AGENT][NEGATIVE] Is no
[CUSTOMER][NEUTRAL] Prea [PII].
[CUSTOMER][NEUTRAL] Like, I don't oh those those those those theater.
[AGENT][NEUTRAL] Yeah, no polia then passe.
[CUSTOMER][POSITIVE] I glad of see I I miss not the head.
[CUSTOMER][NEUTRAL] Over tenguerro dos quadro says cinco se dos osoe ele ocho.
[AGENT][NEUTRAL] Give me a paper if you got a no sciento.
[CUSTOMER][NEUTRAL] Claro [PII].
[CUSTOMER][NEUTRAL] Augusto and dress still says uno.
[AGENT][NEUTRAL] Gracias [PII].
[CUSTOMER][NEUTRAL] 3
[CUSTOMER][NEUTRAL] The tango CPT code [PII].
[CUSTOMER][NEUTRAL] Uh, er.
[AGENT][NEUTRAL] No, it's necessary, um.
[CUSTOMER][NEUTRAL] OK, it's starting.
[AGENT][NEUTRAL] No, I this culpe is the [PII] and [PII].
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm, see.
[CUSTOMER][NEUTRAL] Yeah, mm I me one minute to come.
[AGENT][NEUTRAL] the cirquetinetrosegu e cercontrapaniaqueencuentrotrapolisa.
[CUSTOMER][NEUTRAL] Ecuano que la poliasiaturo.
[AGENT][NEUTRAL] Is Se cello.
[CUSTOMER][POSITIVE] No, siaperturo er effective.
[AGENT][NEUTRAL] Oh uno uno those mil venti cuatro.
[CUSTOMER][NEUTRAL] OK, and then para now my uno no los merventic cuadras de los merventic cuadra.
[AGENT][POSITIVE] Correct, I see.
[CUSTOMER][NEUTRAL] OK, yeah, la cancelle where hard to not that.
[CUSTOMER][NEUTRAL] Yeah, I like roar senoresttala one of us unpla ermonica nasal referencia.
[AGENT][NEUTRAL] C
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Not in the most numerals are referencia um pues Armi nombre la fechao is [PII].
[CUSTOMER][POSITIVE] OK. Muchisimas gracias. bye-bye.
[AGENT][NEUTRAL] Yeah, no, that's the one the is being my American Public Life bye.
[CUSTOMER][NEUTRAL] Bye.