AccountId: 011433970860
ContactId: 9615f96c-c4ca-402b-855b-e9c038e350af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4349 ms
Total Talk Time (AGENT): 4179 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/9615f96c-c4ca-402b-855b-e9c038e350af_20250317T17:30_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?