AccountId: 011433970860
ContactId: 9605abda-e176-449b-93e0-d95adb39020c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 521780 ms
Total Talk Time (AGENT): 234667 ms
Total Talk Time (CUSTOMER): 192333 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.5, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/9605abda-e176-449b-93e0-d95adb39020c_20250211T21:29_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] I I wanna take my number [PII].
[AGENT][NEUTRAL] When the senor still in the.
[CUSTOMER][NEGATIVE] Pork.
[CUSTOMER][NEUTRAL] A to and process so.
[CUSTOMER][NEUTRAL] On the, the sale, uh, 3 mango overseas.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] The coring service.
[CUSTOMER][NEUTRAL] And I yeah.
[CUSTOMER][NEUTRAL] It that the thing you know but it's a APL.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, the police are gonna pay.
[CUSTOMER][NEUTRAL] The number of the polic set of those quaenta Cinco or gena cuatro or chita is.
[AGENT][NEUTRAL] Doe cinco te cuatro iete.
[CUSTOMER][NEUTRAL] errocorino cheticuatro or chea.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] May Jo Nombre senor.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] So tea.
[CUSTOMER][NEUTRAL] Senor mementos mayodio the minos noventa cuatro.
[CUSTOMER][NEUTRAL] Yet they just say no erieteoarolefanoa es scientogena even the norwest cuenta una [PII] [PII] rereerrosinosin.
[AGENT][NEUTRAL] Mucha grasses you know Macio de verificarel core electronico socistapolisa [PII].
[CUSTOMER][NEUTRAL] See it's [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mucha gracias for verification of the cervicios Mao queesarrelisando pana cercuviertoselle is correct.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK, OK people service of medicalsarliando Donelestarlisando.
[CUSTOMER][NEUTRAL] is a clinica revive chiropractic and embroine esto problemmaever concora cervical.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In my uh my enrolling plan you OK.
[CUSTOMER][NEUTRAL] Uh teniao marado andinero invite queasifuo no no no aote.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] If you er sebulia nosaroa part.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] And the questa pasa liqueur principal alotamitosocuteosa and caso stenosa er um build detao.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Conso the diagnosticosiprasamentos.
[AGENT][NEUTRAL] It and biennaitamos likesplica the beneficios deusseguro principal queba flees la part cubrcommoga.
[CUSTOMER][NEUTRAL] But I look on call you.
[AGENT][NEUTRAL] El el build taladosellovadaro lugaran America.
[AGENT][NEUTRAL] The canesit build the Tayado incluendo codios de diagnosticosi prosemiento.
[AGENT][NEUTRAL] I documento neesitamos likes plica the beneficio the sus principal.
[AGENT][NEGATIVE] Queva aerosales el copago cusagrao deduci deus gasos medical cua era.
[AGENT][NEUTRAL] Like.
[CUSTOMER][NEUTRAL] You the.
[CUSTOMER][NEUTRAL] Eat and um reto del Seguro.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] It's principal.
[AGENT][NEUTRAL] Si queso principal er cuantas rapierrovidoorreos.
[CUSTOMER][POSITIVE] Una al momento pero I total bead doctor semana for Christmas.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Crosso.
[AGENT][NEUTRAL] Oh ricerdala logo una sola cuenta del doctor unolo unaca del principal immandarnoseso de una solave coming in.
[CUSTOMER][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] I see it and get it prose mean for you.
[AGENT][NEUTRAL] I was noapa and toujapago.
[CUSTOMER][NEUTRAL] I think Laro pero yeah yeah.
[AGENT][NEUTRAL] Lalas de unave or pagando unauruna.
[CUSTOMER][NEUTRAL] No, no, Pakurumaun.
[AGENT][NEUTRAL] Oh, OK, in the end, and it acao uh.
[AGENT][NEUTRAL] And toso and los medics and the state li are servicios used in the commandlela cuenta direct principal contoda laticuatroas paraqueoser is a document porque porquenos apple novamos or nopodemos cuento de gao solamente mos la parte quesourlica commode do copago okosaza de rapios.
[AGENT][NEUTRAL] Do you know
[CUSTOMER][NEUTRAL] Amandala sero principal seguro principal.
[CUSTOMER][NEUTRAL] The principal.
[AGENT][NEUTRAL] Correct, the principal barre documento barravisarlo eos bana de cuanto de eso gastos ban appliarcommo parts.
[AGENT][NEUTRAL] It does is a documentoque use up and elus indique cuantos a strap is a document intend there.
[CUSTOMER][NEUTRAL] OK, loo looserman.
[AGENT][NEUTRAL] Correct, setting those documentsel contolos prosemientos diagnostic proseo includes the beneficios no no more of the facts milo el box loss.
[CUSTOMER][NEUTRAL] OK, yeah I'm gonna send the pass that I see so you know.
[AGENT][NEGATIVE] Just no.
[CUSTOMER][NEUTRAL] I in.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Into dare principal.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] principal of the loo principal is sip quanto uro.
[CUSTOMER][NEUTRAL] Oh, I think for inojunto a bill that I have in [PII].
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I mean, about you.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, for our, so I mean that where for more I think for you, OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah