AccountId: 011433970860
ContactId: 95fa3500-7996-416f-8161-e7c54b9d688b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 371899 ms
Total Talk Time (AGENT): 182336 ms
Total Talk Time (CUSTOMER): 183689 ms
Interruptions: 6
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/95fa3500-7996-416f-8161-e7c54b9d688b_20250326T19:17_UTC.wav
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[AGENT][NEGATIVE] That's just me I mad American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] [PII] so bra scomon on gap insurance.
[CUSTOMER][NEGATIVE] And porqueten preuntaun fura ego.
[CUSTOMER][POSITIVE] OKamente cer queer maos de questapao.
[AGENT][NEUTRAL] See you call a number of the police.
[CUSTOMER][NEUTRAL] And no matter the poli uh n face doochoochoiete.
[AGENT][NEUTRAL] It's a no placeet as sciento.
[CUSTOMER][NEUTRAL] [PII] I can sciento noviambreventiocholaos.
[AGENT][NEUTRAL] He's the number at telephone number for hour.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] My pay ionic or electronic?
[CUSTOMER][NEUTRAL] Sciento [PII].
[AGENT][NEUTRAL] Gracias you mayjo queayamandoonre clamo quenegamos.
[CUSTOMER][NEUTRAL] And no, no, not necessarily. I mean negar pero solamente quepaga quepa resto pero tendido quecudo el el el seguro primario no cure and cargo del resto you know caso.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] He said [PII] OK for my pue are sore.
[CUSTOMER][NEUTRAL] See la la la lare deer trea to Cincoque era vera torinolaribolo el doctor [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] See, so, um, in a poliasua tendientes beneficios palas consulta soloservisos and officeicina del medicolo masque paga on beincodolares porcuatro visasalano um pore no masepa I don't know the incinco dolares el el beneficia the outpatient.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] But I can no, no.
[CUSTOMER][NEUTRAL] Uh-huh. I, I, I pronounce it but I know for visitsita normal era lassopla ala garganta.
[AGENT][NEUTRAL] See, but it is the clamoquiego porque el the outpatient el quetiel benefiio entola is so gas loose the relamo lovilion commo servicios and officeina the reviso Bel relamo.
[CUSTOMER][NEUTRAL] His friend oficina del doctor effect oficina del doctor [PII].
[AGENT][NEUTRAL] See for enough.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's a look at the pola primera it's pasa.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] See the.
[AGENT][NEUTRAL] Oh wow. See, la lies beneficial to the outpatient on masaarivacommona clinica de orgencia emergencia um CA a common MRI CT scan theapia physica toeso quesa hospital, um, outpatient and tonsille currimosasa quientos pro algo laicina and me own prosemiento laicina me no mascubre veincolares as a cuatro vealano.
[CUSTOMER][NEUTRAL] OK, OK, when, where, what we arpaga yeah get the probation so so.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I can reap.
[AGENT][NEUTRAL] It's no antilonefiosos reclamo per la polisa suya and lecorebajo outpatient as a res mil dolareor aoor condi 9 this petres mil dolareor condition cada noventa dias so mm leapiaya porquetubona irujia or
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] We here el vine.
[AGENT][NEUTRAL] But but then you don't, OK.
[CUSTOMER][NEUTRAL] The, the long bro is see see mediquegoya, uh, and necessitar la la terra de puede.
[AGENT][NEUTRAL] It's the la la j lore the outpatient or la resane lospitanosa.
[CUSTOMER][NEUTRAL] That's a masque to start prepar para.
[CUSTOMER][NEUTRAL] No, no, outpatient, see, yeah, my eldarme see yeah me Iron de lesa OK, yeah, yeah, but I don't, uh, laturao its cargo de la me me.
[AGENT][NEUTRAL] you know
[AGENT][NEUTRAL] See, per mhm there do ID see see is outpatient like so I this could be so like kubra sat resmilbajo outpatient alan you uh-huh sobamosaver see.
[CUSTOMER][NEUTRAL] And don't say
[CUSTOMER][POSITIVE] For outpatient correct.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Mhm the hire visa cuanto sales authorita.
[AGENT][NEGATIVE] So no sincuenta dolare um aussado mhm.
[CUSTOMER][POSITIVE] In cuenta. OK, perfect.
[AGENT][NEUTRAL] And I don't know that I would change.
[CUSTOMER][NEUTRAL] OK, study and not, not no no prolemacona correct.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] But no problems and and processalore clamos per se cuantovala rujia paralospiel medioil anesthesia yeah deposequetoeso um seage noesis sis sissa los res milo no uh-huh.
[CUSTOMER][POSITIVE] Alaro, yeah, she, she get it exactly.
[CUSTOMER][POSITIVE] Oh, OK, perfect. OK, OK, OK, sorry. OK, well.
[AGENT][NEUTRAL] People payaro revisos clamosan and website avercuantoleque del beneficio.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] OK, study. OK, yeah, yeah, Maria deport migracia [PII], OK.
[AGENT][NEUTRAL] You now Algoma.
[CUSTOMER][POSITIVE] OK, no, it's a mucha gracias. OK, gonna start this, OK, OK, bye bye.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That one yeah, that's just the American public life by.