AccountId: 011433970860
ContactId: 95f5820e-272d-4bf8-9f05-bf61fced40d4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 474470 ms
Total Talk Time (AGENT): 181042 ms
Total Talk Time (CUSTOMER): 141188 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/95f5820e-272d-4bf8-9f05-bf61fced40d4_20250604T20:50_UTC.wav
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[AGENT][NEUTRAL] Bonacielelelaor conquientgusto.
[CUSTOMER][NEUTRAL] Marsala.
[AGENT][NEUTRAL] You come in a budget.
[CUSTOMER][NEUTRAL] Amigami.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See lapolaan Escucha.
[CUSTOMER][NEUTRAL] Mira Meita and Chuchovi mirajoyqueria versa you are porque ainununca meegoel carne.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] They pay little gap.
[CUSTOMER][NEUTRAL] In no mojo lao travio.
[CUSTOMER][NEUTRAL] Sierra posi Volverra I need carne porque deermino studio he in lonecito.
[AGENT][NEUTRAL] OK, see Clarojopolo, um, Leonajeta it lepo informasecomari uno online. OK, um, mepori numerate telephone and cascala.
[CUSTOMER][NEUTRAL] Uh-huh. Nincocuatro.
[CUSTOMER][NEUTRAL] Tresincuenta seo.
[AGENT][NEUTRAL] Yeah, grass, yes, I have a numeral depolisa or a numeral polia?
[CUSTOMER][NEUTRAL] See, they have many for a teno.
[CUSTOMER][NEUTRAL] It's in the international. this a group ID?
[AGENT][NEUTRAL] Mm, the ID.
[CUSTOMER][NEUTRAL] OK, like D W V.
[CUSTOMER][NEUTRAL] Does Ochoiete ocho.
[CUSTOMER][NEUTRAL] Crosiete Ochoaieiete.
[AGENT][NEUTRAL] Mm, no, no sore throats, um, OK.
[CUSTOMER][NEUTRAL] I tell thee now.
[AGENT][NEUTRAL] See, no, no problem. OK, um, let me, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] mepoiadas no mas.
[CUSTOMER][NEUTRAL] [PII] A A M E R A.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Primero cones y la ultimata.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, see, OK, um, no es medijoque is [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I Diego.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh er
[CUSTOMER][POSITIVE] Perfecto.
[AGENT][NEUTRAL] OK. Mm.
[AGENT][NEUTRAL] And Argumorequetenga or trape the junto conalaa quetenga.
[CUSTOMER][NEUTRAL] Clara you saw [PII].
[CUSTOMER][NEUTRAL] CO
[CUSTOMER][NEUTRAL] 800
[CUSTOMER][NEUTRAL] M O P O.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Salazar in miso pegido sier louna.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's a lacao.
[CUSTOMER][NEUTRAL] A L I C A Iriega oh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. Mhm, just give me a second.
[AGENT][NEUTRAL] OK, in verna sciento direction ere electronico.
[CUSTOMER][NEUTRAL] OK, echina immiento Diageour versus sentiete.
[CUSTOMER][NEUTRAL] Micore electronico a [PII] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You know, OK.
[AGENT][NEUTRAL] Mm and it's just put in.
[CUSTOMER][NEGATIVE] Porque [PII] no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, I mean no.
[AGENT][NEUTRAL] See I book, I am gonna go to book a la la.
[AGENT][NEUTRAL] Quela manding online olapiquela manding are um a a person and carga group on to say he is the group poinarun is the.
[AGENT][NEUTRAL] I will request different, OK?
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] At allque cono go via correo singer you have a solicit down.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] ID card required see OK see see says casita lo que veraca.
[AGENT][NEUTRAL] OK, to lola gab.
[AGENT][NEUTRAL] I am being um pueda quiriaopia on electronica queue vajaralefono uh and we paina web in a kid uh pajina web because I'm a public puntocom.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh, when I stay, I gotta click on sign in.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The eva secure site in a secure site loquesas I click on create your account. I loquebasa de lamiform cava.
[CUSTOMER][NEUTRAL] OK, the top most melamandambiocorreo postal.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Correo regular IS and car jeta normamenteta sins whatever dependent on the state of the car rapidovaya correo, OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm yes then seal salepo mata.
[CUSTOMER][NEUTRAL] Muya male mea morcia.
[CUSTOMER][NEUTRAL] No, so loo.
[AGENT][POSITIVE] I wanna sell this.
[CUSTOMER][NEUTRAL] Gracias.
[CUSTOMER][NEUTRAL] Ah, I salego.