AccountId: 011433970860
ContactId: 95e6574f-88e2-44f5-b679-ded53b1bf9f2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16790 ms
Total Talk Time (AGENT): 10750 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/95e6574f-88e2-44f5-b679-ded53b1bf9f2_20250407T22:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][POSITIVE] Thank
[AGENT][NEUTRAL] Hello, this is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?