AccountId: 011433970860
ContactId: 95c3fd0d-7661-4574-a175-25332555beef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1811199 ms
Total Talk Time (AGENT): 730727 ms
Total Talk Time (CUSTOMER): 851261 ms
Interruptions: 10
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/95c3fd0d-7661-4574-a175-25332555beef_20250409T18:28_UTC.wav
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[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I see here.
[AGENT][NEUTRAL] part of that.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Uh so [PII] you hear medical.
[CUSTOMER][NEUTRAL] I I'm on the villa at medica.
[CUSTOMER][NEUTRAL] They tell on me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I'll check it out.
[CUSTOMER][NEUTRAL] It for you on the.
[CUSTOMER][NEGATIVE] Very narrow head masina nto de la taskosabuque.
[CUSTOMER][POSITIVE] So glad.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, my number your telephone and jama.
[CUSTOMER][NEUTRAL] Same number recerocinco [PII] no.
[AGENT][NEUTRAL] OK gracia numeral polias in your Santana.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In numeral policy.
[CUSTOMER][NEUTRAL] And no
[CUSTOMER][NEUTRAL] Well, uh.
[CUSTOMER][NEUTRAL] Uh, like I say player player ID or?
[AGENT][NEUTRAL] No. Policy certificate or policy number?
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Policy number right.
[CUSTOMER][NEUTRAL] You tell me is your policy number.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Group a group no.
[CUSTOMER][POSITIVE] You know, we are beneficial share number.
[AGENT][NEUTRAL] No, um,
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Uh, uh, outpatient, outpatient benefits, huh?
[AGENT][NEUTRAL] Uh-huh, it is.
[AGENT][NEUTRAL] And the inpatient or outpatient benefit benefits certain numbers.
[CUSTOMER][NEUTRAL] OK, and the patient, uh, zero and ticinco.
[CUSTOMER][NEUTRAL] Cerrocincote cuatroue Melle.
[CUSTOMER][NEUTRAL] O
[AGENT][NEUTRAL] OK, got you.
[CUSTOMER][NEUTRAL] In
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] For verification as immiento direction electronico.
[CUSTOMER][POSITIVE] Oh mine they I'm better and.
[CUSTOMER][NEUTRAL] I got to pick.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The above all.
[AGENT][NEUTRAL] And necessitover who fe as scientos exion is so electronic.
[CUSTOMER][NEUTRAL] Oo de la minocientostare.
[CUSTOMER][NEUTRAL] Certaintisin work [PII].
[CUSTOMER][NEUTRAL] Trecerocinco
[CUSTOMER][NEUTRAL] She had to say see you know you know.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] Yeah, I will need to, OK.
[AGENT][POSITIVE] And I guarantee pagos in the sucovertura in momento.
[CUSTOMER][NEUTRAL] For for all for all I know.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][POSITIVE] The musadito and me are beneficios.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so conneapolis a beneficios. El beneficio the inhospital is for hospitalization.
[AGENT][NEUTRAL] Um, of, uh, sitanlopitaldiiochorama asicia and observation of pitaliao e cuando puessenefiio yes a beneficio maximo deemil novecientoano.
[AGENT][NEUTRAL] OK, Tamientene um beneficio outpatient quejambulao.
[AGENT][NEUTRAL] A beneficio ambulatorio, the outpatient.
[AGENT][NEUTRAL] It's the the milquinientourano.
[AGENT][NEUTRAL] It inclusion.
[AGENT][NEUTRAL] Salamegencialloitan.
[AGENT][NEUTRAL] Urgent care gentes the facila gente inclus Sirojia and on centroenente de Sirojia.
[AGENT][NEUTRAL] Incluia de Diaoticolopital one centro de magenes the preva de Diaosico.
[AGENT][NEUTRAL] I include theaphya.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ambulancia
[AGENT][NEUTRAL] Itratamiento mental emotional and a trentatamiento.
[AGENT][NEUTRAL] Was that the
[CUSTOMER][NEUTRAL] And I'm mean again?
[AGENT][NEUTRAL] Tatamiento mental emotional and unpital.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEGATIVE] It had rennemiento.
[AGENT][NEUTRAL] Um, tambient and bene beneficio hadales no beneficio haddicionales on the tra tamientolaicinal doctorqueen proceento ortratamiento officina itamient beneficiales devicia de la vicita parauria coal.
[CUSTOMER][NEUTRAL] Please.
[AGENT][NEUTRAL] Um, para la visas de copagoa una una do decavesera curimo benicincolareorvicita atta cuatro visaoranosipealita so sincuentaorvicia la cuatro visaoranosson juntas so seriani assisa paralo sol decabesera or parapelia solo in ecuatroporano.
[AGENT][NEUTRAL] And cuantosado.
[CUSTOMER][NEUTRAL] What is the.
[AGENT][NEUTRAL] See Eo solo paracupa.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Um, you may want the house.
[AGENT][NEUTRAL] OK. OK, so as the oy solosado unaparano sotoda vialleres anosaaido inno nohagan and viaoja errelamoero nosotros emospagado soloor una.
[AGENT][NEUTRAL] Esteano some cuatroporano no so to solomore don't reclamoor una de so a unstro reistro so yati respo.
[CUSTOMER][NEUTRAL] Souadro
[CUSTOMER][NEGATIVE] You wanna joke I believe the medical meera.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You tell.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] La unica personello el unicoquemorecividoqueojabiado reclamo paraloicinacopagoesel Doctor [PII].
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] Para
[CUSTOMER][NEUTRAL] Credo the Benin.
[AGENT][NEUTRAL] Then you handlo Junino hanging be relamo that's that way.
[CUSTOMER][NEUTRAL] You, you can go
[CUSTOMER][NEUTRAL] Then I got a.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] No, losses on a partelo jessamanson parteustratamientos polo via el el copagoesel de cuatro via proso solamente copagopolavicia.
[CUSTOMER][NEUTRAL] So you
[CUSTOMER][NEUTRAL] OK, and don't say lo lo lo condo trasono um can so eso cuenta.
[AGENT][NEUTRAL] No, it's a, it's a par.
[CUSTOMER][NEUTRAL] Oh, OK, and to it.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] You're then going into the colonos so it's la.
[AGENT][NEUTRAL] Laoopia is a ruinaria anuual or is una colonocopia boragu and fermea.
[AGENT][NEGATIVE] So they are not.
[CUSTOMER][NEUTRAL] No, but ahuna ahua uh.
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] Preventiva no, see loques prevention no sotros no currimo prevention porque or manmente la preva de prevention some cureta o porus soo primarioiboofea noun cuvitavajota polia nomaecuviertas a hostsusseguro primario.
[CUSTOMER][NEUTRAL] Uncle I mean here I get denia unco pata peso pao.
[CUSTOMER][NEUTRAL] And and they they go to the lude.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The own self it's a it's a brochure.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Amenno collecttencorrado la viscia.
[AGENT][NEUTRAL] Um, eria unico questar.
[CUSTOMER][NEUTRAL] No, my head.
[CUSTOMER][NEUTRAL] Mira they said uh age yeah no no this merio but merio but prose mean to do with the paracientos in cuentino.
[CUSTOMER][NEUTRAL] OK, so we don't know my.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Coredo prose.
[AGENT][NEUTRAL] Who are we not cure con complete primario.
[CUSTOMER][NEUTRAL] I got Ungaro.
[CUSTOMER][NEUTRAL] Maura.
[AGENT][NEGATIVE] No, no, that's in the end no quiero the cure.
[CUSTOMER][NEUTRAL] We got
[CUSTOMER][NEUTRAL] You're my wife Manana at the end.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Eben the the the way I said.
[CUSTOMER][NEUTRAL] And mimomino do proseo aramimo unga er a bolaboro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] You go.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] You're not gonna be Mama Mamaruko.
[CUSTOMER][NEUTRAL] A pro sedimento de la delgaro.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] E eels in cuento polo.
[CUSTOMER][NEUTRAL] Isercuriaopia peroqueo de quebecanto mecorava elluad on the mecele prosemento it's so esoquerier.
[AGENT][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Sciento encuenttipolaga uh polagatro okesur nocua conretova.
[CUSTOMER][NEUTRAL] I Ilokore luar physical on the was la clinica and the mama sebeo la clinicadique melon.
[CUSTOMER][NEUTRAL] Uh, it's a it's a uro and the American probably like me, OK, no problem.
[AGENT][NEUTRAL] OK, so say jaleo informacion de la tjeta senor Santana.
[CUSTOMER][NEUTRAL] They, it's OK.
[CUSTOMER][NEUTRAL] No, uh, bill.
[AGENT][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] OK, we are etociendo inconti with pola got got got through into got through to my cargo second garo.
[AGENT][NEUTRAL] Mhm. See he endoopia uh-huh.
[CUSTOMER][NEUTRAL] Ladoa I don't see er but like the.
[AGENT][NEUTRAL] Mhm. Yeah.
[CUSTOMER][NEUTRAL] Eerolemandofu.
[AGENT][NEUTRAL] OK, uh, loquetine gasser espressallaarjetalaura ervieso soloqueti caser normamente you have jeta Ilocanogenbi reclamao so you know the and it's a momento see like.
[CUSTOMER][NEUTRAL] See, see, but I may go yelua I seedo but I may go yellow canno America poaocaloo quemama.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The echo your paradouiahu cosa is a centa peso inosalarela monteseel.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Peroteno bar bar proseo cruso.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] loa peso solo pealita but go to and pea al.
[AGENT][NEUTRAL] No, eldo to deca deerraer tore familiar solo secureventicincolares del copago de savicia Sibanista secu secure sincuentaolares so seriacus de reponsor.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Aura segu informacioncustemeadan senor Santana. OK, uh, no podemo guaranttisale ninguno powerful telefonomore clamora mbi unreclamo pola intruecus reso.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][POSITIVE] That's, it's sort of gonna succeed.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so Medea delio para informacio que esita.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Speed to listen to little to download all.
[AGENT][NEUTRAL] OK, Lito. OK. Lo primero cabanesesitareer formulario.
[AGENT][NEUTRAL] Um, here for molario encuentra and Ustrapajina and I am a public punto.
[AGENT][NEUTRAL] I am cuanto formulario and espano in English.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I know you can probably come.
[AGENT][NEUTRAL] See solo I am a I am a public punto.
[CUSTOMER][NEUTRAL] Cencuentro F forlario.
[AGENT][NEUTRAL] The formula canesita.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, junto conese formularionesesitanbianos una factura detajada.
[AGENT][NEUTRAL] Concordio de diagnosticohi factura de tajada.
[CUSTOMER][NEUTRAL] Well, that's why
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Colloodios the diagnostico i procedimiento.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Uh tell you English.
[CUSTOMER][NEUTRAL] No, no, then the cease.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Lapatua cilia uh a vague prosoi yofatua delo conclusologo de loqueo the the cevioque.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The the the the dinotico he pro semiento una factura de tajada conlodigos de dia notico i pro eddimiento.
[CUSTOMER][NEUTRAL] Are you no longer has those.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] See loo loss to it's a bio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Seos are being gas are being a specifico and the scia nottico porquesis solo elvisio lebangabar uncadio que el procedure queserial prosediento in all including alianoyo more importante.
[AGENT][NEUTRAL] Elcordigoo porque lei on la prevael pro el codigo procedimientos and cimento this que prevalier and esodoso mu important this is solamentele is a colo codeole can be a solo promiento so queer on the squel codio the notoe proso.
[CUSTOMER][NEUTRAL] I said tomorrow I told you.
[AGENT][NEUTRAL] Uh-huh, it's kioreo, a numeral Glera.
[CUSTOMER][POSITIVE] No. OK, perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] not being unaca I mean the American public life.
[AGENT][NEUTRAL] No unaca.
[CUSTOMER][NEUTRAL] OK, we got 78.
[AGENT][NEGATIVE] Nounasua website.
[AGENT][NEUTRAL] Eel websites use as a scuenta envianojare clamoormeo del website but nonalicaenciamenttua website, OK, um.
[CUSTOMER][NEUTRAL] It was, it was I I mean America poly I am a poly put one.
[AGENT][NEUTRAL] El me more. I'm a public pun.com. I edition button sign in as they click on it says sign in Loetra pajina and it's a pajina pode creoscuenta.
[CUSTOMER][POSITIVE] They are like went OK perfect fit.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well then.
[AGENT][NEUTRAL] OK, uh, it avenacia or documentcuorere documentcuos el ultimo documentcuo.
[AGENT][NEUTRAL] Serialaopia.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Delaplicacion de beneficios de sseuro primario.
[CUSTOMER][NEUTRAL] Ovia the publicacion.
[AGENT][NEUTRAL] Eliacion de beneficios.
[AGENT][NEUTRAL] Localejama um E O uh-huh E O B A O B.
[CUSTOMER][POSITIVE] Uh-huh, that's a good one.
[AGENT][NEUTRAL] The Seguro primario.
[CUSTOMER][NEUTRAL] E O B
[AGENT][NEUTRAL] Uh-huh, but it's a feature.
[CUSTOMER][NEUTRAL] Hello E either or well MaeO.
[AGENT][NEUTRAL] A L B L B.
[AGENT][NEUTRAL] Eduardo or.
[CUSTOMER][NEUTRAL] Uh, 808.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] A week.
[AGENT][NEUTRAL] Yeah, mhm.
[CUSTOMER][NEUTRAL] It was all of the panol meta on you you say you say uh esolo I'm being ins.
[AGENT][NEUTRAL] See, uh-huh uh-huh.
[AGENT][NEUTRAL] No, LEO or ellaca beneficioeduso primario. So normalmente en blocumento su casa stea lo que pa locosta reposablementeiologa la casa ocelobian electronicamenteista reistrado coneos. So the same fromacion laquierre pored subsero primario.
[CUSTOMER][NEUTRAL] Uh, don't say end of lapahana formulario.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Get from Mulario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Lose lafatura deaseo.
[AGENT][NEUTRAL] Uh-huh
[CUSTOMER][NEUTRAL] Iceloaltenguilla miseguro solicitallaopia the replicado beneficio de seguo primarioliovi.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] But a specific uh feature.
[CUSTOMER][NEUTRAL] But as a Pacific.
[AGENT][NEUTRAL] A specifico la fecha Sireoba specifica and la fecha bamosa de ser helocommo esteque macabande manda de los encuental de Fernando Martinez theequeer sibada el eo violalicae benefiio vaser de la fechalo serodo via del venticinco so sila is a prosamientotevinetevienneque dose so seria ridos and del ventventicinco OK.
[CUSTOMER][NEUTRAL] Hey?
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] OK, perfect. It does say it was so I was with the processes but also.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Same correct popo so uh oncommoleteramente um no sesi eoserian um ipodrian and via a glamourusteasinole principio tamporias erunion is er poito marapio.
[CUSTOMER][NEUTRAL] See, uh, I may go get all this again.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] So we get to get to 24 youngest.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm, got it.
[CUSTOMER][NEUTRAL] I mean, yeah, but I you you you say.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] They have a second about the bro no no er.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Isoa.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, the the the la rovia Maria.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] no no ahain nooseuru.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Pero being no do you the power here milope consulta, you know.
[CUSTOMER][NEUTRAL] Uh, what?
[CUSTOMER][NEUTRAL] I said the cuertolagoer Madero.
[CUSTOMER][NEUTRAL] My call because it's a final er.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mama.
[CUSTOMER][NEUTRAL] numeral tropes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, the poe is the sulta que mi ero P P A.
[AGENT][NEUTRAL] Mm, mhm.
[CUSTOMER][NEUTRAL] Mosque que peroque.
[AGENT][NEUTRAL] Yes you see then we done.
[AGENT][NEUTRAL] Mm, mm ajularacamenttenoes well doctor not as a typical.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And that's
[CUSTOMER][NEUTRAL] They cannot a difficult original ment ment er er well I the the the.
[AGENT][NEUTRAL] Exactly, exactly no doctor exact uh-huh Majoante.
[AGENT][NEUTRAL] See see see.
[AGENT][NEUTRAL] This is the praticamente Saint Claire mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah, come to the nursing user one for your medic in the nursing nursing from.
[AGENT][NEUTRAL] To my assistant.
[AGENT][NEUTRAL] Mm, mhm.
[CUSTOMER][NEUTRAL] Alright and much much.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The generalization medical end of me.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No certsano Italian, you know, no cars PPD or I go see a primari from the press.
[AGENT][NEUTRAL] Mm PA uh-huh.
[CUSTOMER][NEUTRAL] Your finale?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, you look at from the person.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and male leos in cuenta no no paraque they look so queer [PII].
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] She.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Uh uh uh OK you your secondpo and no uh nombre principala in peli de vaqueviolique devio.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well give me singing I was posal uh.
[CUSTOMER][NEUTRAL] It repe reo we're gonna casina is the mono papele emerosammapereanpere borevitapetenovitaperevitajaque for one per quetravajavajolai erae.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I said we lookgase per per loan to a person or certific boy.
[CUSTOMER][NEUTRAL] The Pacific cure or get to see the center of us yes, so but yeah and so the principal you don't get you know scuenta pao.
[CUSTOMER][NEUTRAL] and no principal fraud.
[CUSTOMER][NEUTRAL] And the and they say no no they have a the the mandamoyota is a weapon gente and the the the the the docaiolo hao mios.
[AGENT][NEUTRAL] No, no, comma genremente solamente moredo el el queledi huntermente doctor, um.
[CUSTOMER][NEUTRAL] And I
[CUSTOMER][NEUTRAL] and no travel, you know.
[AGENT][NEUTRAL] No, solosimosaca process sepa on spa quesa process queer and then aga on pa.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So it's a paratono through heristtros um oh I can see jagoquenofarovadoor sober primario or so primario no no sotros no padamo nonomo boconotro locos notrogimmos loquedia so primario so the Mario is no and nosta network on dread I poo padamos and toss and poco paramosses no loqueos.
[CUSTOMER][NEUTRAL] Oh yeah, so we're going prima don't know I I er que ulano er loan to the press primario no you know the way er look at.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. I think.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] The big dinner here person yeah to big.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] I I'm all but don't know my tantamola but clara is a Kosovo.
[AGENT][NEUTRAL] No, no, no, tranquilo Seal.
[CUSTOMER][NEGATIVE] You raita for er terra in this cake mandare I check on the presal he no.
[AGENT][NEUTRAL] OK, no, yeah, bonosabello conti con funvaro.
[CUSTOMER][NEUTRAL] Mm, well, Cal Espositammalo.
[AGENT][NEUTRAL] In my dilemma.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Not fast. No a a you can do a a living.
[AGENT][POSITIVE] I'm very glad.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] A gracia.
[AGENT][NEUTRAL] Then uh you are meant to get one in your Santana.
[CUSTOMER][POSITIVE] Good Gracia, hello.
[AGENT][NEUTRAL] Yeah, I.
[CUSTOMER][NEUTRAL] Yeah.