AccountId: 011433970860
ContactId: 95a0a594-7040-41a3-b9ba-678035c34db4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18979 ms
Total Talk Time (AGENT): 5939 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/95a0a594-7040-41a3-b9ba-678035c34db4_20250131T20:35_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] This is [PII], can I help you?