AccountId: 011433970860
ContactId: 95981899-d559-4b96-a590-6b384ee7d86d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 97069 ms
Total Talk Time (AGENT): 48120 ms
Total Talk Time (CUSTOMER): 40518 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/95981899-d559-4b96-a590-6b384ee7d86d_20250313T20:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] from Aston Sharp LLC. We are um.
[CUSTOMER][NEUTRAL] A brokerage, just wanna ask, how do we update our mailing address?
[AGENT][NEUTRAL] Yeah if you just wanna send us an email with the um yeah with the new email address we can get that processed for you. Do you have our email address?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, well, let me see in here.
[CUSTOMER][NEUTRAL] No, the only email address that we have in here is for the representative that is assigned to us, which is [PII].
[AGENT][NEUTRAL] OK yeah we can if you just send it to sales.
[AGENT][NEUTRAL] At
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A [PII].
[CUSTOMER][NEUTRAL] OK, [PII]. OK. And how long does it usually take to finish this request?
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] It doesn't take too long, about 24 to 48 hours sooner than that. We just have to, we just have to get it in line with everything else that's being processed in our new business department, um, and they should, yeah, they should do it. Um, [PII] is no longer with us also, so if you wanna just call us directly and use that email we can help you, OK?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I see. OK, sure, sure, um, uh, we'll just send out the email then.
[AGENT][POSITIVE] Of course, yep, I'll be looking forward to it.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] Thank you so much for your help.
[AGENT][POSITIVE] Yes thank you have a great day.
[CUSTOMER][NEUTRAL] Alright, bye.
[AGENT][NEUTRAL] Bye.