AccountId: 011433970860
ContactId: 9577dd58-5db0-4795-9443-6ae1e5a5fff0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12960 ms
Total Talk Time (AGENT): 5159 ms
Total Talk Time (CUSTOMER): 580 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/9577dd58-5db0-4795-9443-6ae1e5a5fff0_20250522T13:46_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.
[CUSTOMER][NEUTRAL] Yeah.