AccountId: 011433970860
ContactId: 956cbdf2-a12e-4011-81c3-75208d7119c6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65739 ms
Total Talk Time (AGENT): 11028 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/956cbdf2-a12e-4011-81c3-75208d7119c6_20250609T17:30_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.