AccountId: 011433970860
ContactId: 95511b31-bb9d-44bc-8c10-2b1bab7be101
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19340 ms
Total Talk Time (AGENT): 6559 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/95511b31-bb9d-44bc-8c10-2b1bab7be101_20250304T17:00_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.
[AGENT][POSITIVE] Good morning. Thank you for calling APL.