AccountId: 011433970860
ContactId: 94f951cf-ec0c-4d43-9195-67e57c85b6a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13199 ms
Total Talk Time (AGENT): 4619 ms
Total Talk Time (CUSTOMER): 12910 ms
Interruptions: 1
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/94f951cf-ec0c-4d43-9195-67e57c85b6a3_20250425T13:49_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] We can because it's already so if it was in somebody else's address, then that's what you need to here in our branch, um, but if it's our if it's already our office then it's just a different doctors can no longer have.
[AGENT][NEUTRAL] Hello.