AccountId: 011433970860
ContactId: 94cec5d6-d018-47ed-82a3-e7b59f1a8d6e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 295750 ms
Total Talk Time (AGENT): 101520 ms
Total Talk Time (CUSTOMER): 193352 ms
Interruptions: 4
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/94cec5d6-d018-47ed-82a3-e7b59f1a8d6e_20250106T17:30_UTC.wav
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[AGENT][NEUTRAL] Gracias American Public life. My number is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Just doing in Nuevo connotes a trave the admit.
[CUSTOMER][NEUTRAL] Um, pero mestireando la plataformaeronjaorlado yeoqueyanla factura de quele pasarakia custom broker of source in yeah but it's quite er in a in a in the like the and to me deque think OK you think okcommo mereo conus thing ok just cojocommote in a platanoses make to a yokoho uh como individual certo la primerociona.
[AGENT][NEUTRAL] OK, ya youares and nora de polisa.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] El el el mio de el ajotaisieteno in Taocho.
[AGENT][NEUTRAL] No, no, sun polia no sotros and basarensuarjeta.
[CUSTOMER][NEUTRAL] Asqueno tala poliaquila and la polia is la serodo cinco sie teres cuatro cinco cuatro esquenola residios to milos or la factura de que pasquire.
[AGENT][NEUTRAL] Oh, OK, is sofana immiento portal.
[CUSTOMER][NEUTRAL] Cerrocincoventicinco mio escito esenta.
[AGENT][NEUTRAL] Is a telephone.
[CUSTOMER][NEUTRAL] Ciocho says say say stress unoueve say socho.
[AGENT][NEUTRAL] My regards to the directionic or electronica.
[CUSTOMER][NEUTRAL] This in directional thischo quientoiavenitamento de [PII] [PII] [PII].
[AGENT][NEUTRAL] OK, so Paiquetenemos, um, not tenemosel [PII].
[CUSTOMER][POSITIVE] The correct.
[AGENT][NEUTRAL] In apiodeo postal.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, gracias, soleboenbio nova tarjeta demorauna semana um era porqueno notenodapartamento Iparalcor electronico tenemosoque accounting arova.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Sa pay outsourcing.
[CUSTOMER][NEUTRAL] Uh, per pero peroquesses you youe huaquila parte contale yes yes [PII] perono para.
[AGENT][NEUTRAL] Yes, and like so uh-huh, but it's nolo deja registarse pero la podo cambia solcor electronicocusedo is.
[CUSTOMER][NEUTRAL] See can be.
[CUSTOMER][NEUTRAL] Clara.
[AGENT][NEUTRAL] Bigger.
[CUSTOMER][NEUTRAL] Laletra A.
[AGENT][NEUTRAL] Oh OK.
[CUSTOMER][POSITIVE] Laletrave [PII] bueno laletrae I mean [PII] hey [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Esqueloquenoma can berela laicina.
[CUSTOMER][NEUTRAL] Uh be counting quesiggai.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So querosa is the accounting.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] But no, OK, you know what el unico can be oka, uh-huh, Siva said individual peronolova they had um concorelectronic queso quebual the accounting.
[CUSTOMER][NEUTRAL] No, but a register individual.
[CUSTOMER][NEUTRAL] Ah, no el quiresa er.
[AGENT][NEUTRAL] Uh-huh. See, but it samos cambiando, mhm.
[AGENT][NEGATIVE] Merma.
[CUSTOMER][NEUTRAL] No, no, no, no porquesque porquesque, no, no, no porlosigente porque condo larea quelos handle corro the accounting perocommo estani polia person.
[AGENT][NEUTRAL] No, no laya cambia, OK.
[AGENT][NEUTRAL] Silo que quelo cambia and scuenta person or no.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] See and micuenta personi peroqueigattiol de lampresa on the yarrapagariascosas.
[AGENT][NEUTRAL] Yes, so it's a party.
[CUSTOMER][NEUTRAL] Ah we know and i canbiellose here seaport power.
[AGENT][NEUTRAL] Yes, he, they, they got over that, uh, OK.
[CUSTOMER][NEUTRAL] [PII] [PII] he [PII].
[AGENT][NEUTRAL] [PII]. OK, so [PII] is [PII] um tata dere [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero peroongo numeral numeral lapolia que.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh, OK, that you know in.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, a list of oh yesraque [PII] ah does he username create an account A does he.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, OK, well you ask me to callan porque proto taco and numero lapartamento.
[AGENT][NEUTRAL] Oh [PII] mejo no say.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See buenolio perfecto no mucha gracias system we gracias poruda venogracia.
[AGENT][NEUTRAL] Now a month
[AGENT][NEUTRAL] See you then [PII] gracious at American Public Life bye.
[CUSTOMER][NEUTRAL] OK. OK bye.