AccountId: 011433970860
ContactId: 94bbab15-b069-4c2f-bf57-3f93e9a8e420
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 261750 ms
Total Talk Time (AGENT): 117801 ms
Total Talk Time (CUSTOMER): 89428 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/94bbab15-b069-4c2f-bf57-3f93e9a8e420_20250116T15:17_UTC.wav
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[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] I had an erro.
[AGENT][NEUTRAL] We're going the other way.
[CUSTOMER][NEUTRAL] Uh, carista to the mirela no la can emo posito erecto no person miocheker quantla cantida the pizza quandolo deposita.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Well, it's the police are gonna pay.
[CUSTOMER][NEUTRAL] Uh, that I mean.
[AGENT][NEUTRAL] OK, calls.
[CUSTOMER][NEUTRAL] Says cuatro cinco say socio socio uno.
[AGENT][NEUTRAL] yes.
[AGENT][NEUTRAL] So in verna immiento direction numeral telefano eco re electronico socialized the posa.
[CUSTOMER][NEUTRAL] So we and they say no and Tao el paso teja set in.
[CUSTOMER][NEUTRAL] I go electronic [PII].
[CUSTOMER][NEUTRAL] In telephone.
[AGENT][NEUTRAL] This is.
[AGENT][POSITIVE] adore the feature.
[AGENT][NEUTRAL] Eneroquirodose.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Usemenaquesu banco to abino flee estepago esto is the videlos bancos PNN unapolisaosauraqueal deposito reflejos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a yeah aye el bancon nomos and mestidoe so even the deposito quelecho.
[AGENT][NEUTRAL] Fuel primero de nero dointicinco al aldose de nero dos meventicinco el monto is the milosciento oars.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] Bueno, OK.
[CUSTOMER][NEUTRAL] And don't say the masses el vancorda.
[AGENT][NEUTRAL] As they used bana uh reflies monto imahinoya prosimas and proximaorra or tal and serandos doi masabviles.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] There is the melo mandao for the direct deposit there.
[AGENT][POSITIVE] See you soon.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] And the and don't see you you you yourself to police.
[AGENT][NEUTRAL] Elsa novaeuestores are or those peron correct.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Ah, I went to the naya solose cantela.
[AGENT][NEUTRAL] Amenos he doctors indica nose.
[CUSTOMER][NEUTRAL] Uh, OK, this is you know the travaja is the second laya yasta to correct.
[CUSTOMER][NEUTRAL] And I.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] So amenussque doctor and specific deque devair and reposo.
[AGENT][NEUTRAL] Automaticamente dose.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It it's that's.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] So.