AccountId: 011433970860
ContactId: 9489477c-9874-47e5-821e-86eaa7148fb1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 487709 ms
Total Talk Time (AGENT): 257777 ms
Total Talk Time (CUSTOMER): 204498 ms
Interruptions: 2
Overall Sentiment: AGENT=1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/9489477c-9874-47e5-821e-86eaa7148fb1_20250606T20:47_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] See when I start.
[AGENT][POSITIVE] Good that we're gonna sell this.
[CUSTOMER][NEUTRAL] Uh, I think my being you stay [PII].
[AGENT][POSITIVE] Maybe we'll check it out, yes.
[CUSTOMER][NEUTRAL] I can wait. Yeah, esto verano er [PII] the er APN lami rescia you teno the domiquerecia de o and nomagadolo elfleto or the mere queasi I promao system super visa or.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEUTRAL] Buenodiiaki momentitto.
[CUSTOMER][NEUTRAL] OK, la latati I did say ID or group.
[AGENT][NEUTRAL] Lemo outpatient certificate number in hospital certificate number and I go now.
[CUSTOMER][NEUTRAL] C I hospital beneficial center number is.
[AGENT][NEUTRAL] Mhm. CSS number uh-huh.
[CUSTOMER][NEUTRAL] Cerro anti, yeah, erro inticuatro noventa beniciete em siete.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Cerro inticuatro Noventa.
[CUSTOMER][NEUTRAL] Bankie M A C.
[AGENT][NEUTRAL] is a phantom numero depo del eme leste.
[CUSTOMER][NEUTRAL] A zero cuatro er er do siete.
[CUSTOMER][NEUTRAL] Am I see it.
[AGENT][POSITIVE] Perfect. I see.
[CUSTOMER][NEUTRAL] You're not la no i no i
[CUSTOMER][NEUTRAL] Mm it's automatic miter.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So [PII] is a let me confirm so ole.
[CUSTOMER][NEUTRAL] See mife as sin [PII].
[AGENT][NEUTRAL] Medical telephonesea [PII].
[CUSTOMER][NEUTRAL] Jose cuatro [PII] dossi.
[AGENT][POSITIVE] Perfect electronic.
[CUSTOMER][NEUTRAL] Uh joroqueloquetengosino can be like [PII].
[AGENT][NEUTRAL] Then I also know the [PII].
[CUSTOMER][NEUTRAL] Ah, I see it [PII] but then knows so much.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] A bit at you the [PII] you [PII] reo.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Um, no, so wea the super loe is [PII].
[CUSTOMER][NEUTRAL] What she's in my gra but difficult.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] porque erase.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] It's a perfectly informal scient [PII] a mesquite cambio mayor and and and so overtura.
[AGENT][NEUTRAL] Conapelecu valen oh eragregapolisa and a secaosis [PII] n oppospoliasecasomo queasle unex like senschein embargolaque momentoquelia is effectiva apart del primerolositres is like questavie.
[CUSTOMER][NEUTRAL] Oh correct, so I toyagua in the minute you know they go tomatta heti with that.
[AGENT][NEUTRAL] As the
[AGENT][NEUTRAL] As the momentoi a menosquedigamoslos cirque tea or just to easeu we complicadolos numerals overlinformation and a secausing er elmbiosine embargo baer exacttamente lane the moment.
[CUSTOMER][NEUTRAL] No, no, no, it's time bring it out, uh, sitting tino momentico, er, me replica is settamente commoscomo about the mass and they come que also so they they say OK.
[AGENT][POSITIVE] Take care.
[AGENT][POSITIVE] No problem solamente algo and er estar is solamente una verification on the lao vertura no it just a disclaimer la poli is the polia fun laser er lefre beneficios unoel beneficio or el leva emiro deer the sofa la polia.
[CUSTOMER][NEUTRAL] Oh my god.
[AGENT][NEUTRAL] As the sincomillares or.
[AGENT][NEGATIVE] The cuentafilique deviarreal mess.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sitamento me minorado bajo sapolisacommo outpatient or ambulaio in a casoel beneficioes solamente dedos milquientosola desalanoor persona.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Its soo milking tools and just el dedui pago okogusa quelique altratamentooproseinos medical cure.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The intro de la sala emergency hospital in causing a casi on urgent care Celsirua and unos on a facillibulaia then bile you create uh a examinees de agnosticos and hospitalses.
[AGENT][NEUTRAL] Tambien le cure cervicios, the MRIs or blackcas magneticas and Hospitales and facilas ambulas.
[AGENT][NEUTRAL] A cervicio de terrapifisica cervicio de buancia illos tamiento of prose immiento cureli inloicino clinica del doctor.
[CUSTOMER][NEUTRAL] Mm, yeah.
[CUSTOMER][NEUTRAL] Lito uh silentindo quanddoupongamo can not you not permitalopita uh paraque proce and con conten jode uh emborserd of be making into a sinoito.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Of medicines in comit yeah this way.
[AGENT][NEUTRAL] She said deliada blo soguro principal uh applica unincomillas and caso esta polia pue esoincomilla desores.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Oh yeah, I see, I see.
[CUSTOMER][NEUTRAL] See you I say normal, so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Gate.
[CUSTOMER][NEUTRAL] Listoaltilarogen and the maine see ester they have meque in me on the other hand me a monocho so paramiques in the fun.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] And no.
[CUSTOMER][NEUTRAL] List of.
[CUSTOMER][NEUTRAL] [PII] you are repo.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Ah, you are part of the grass gracia know right.
[AGENT][NEUTRAL] Bye.