AccountId: 011433970860
ContactId: 947504ec-a5a8-4f44-9cd2-fee883b7cb98
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14470 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 650 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/947504ec-a5a8-4f44-9cd2-fee883b7cb98_20250403T19:44_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.