AccountId: 011433970860
ContactId: 941bd94d-f5d9-4bf8-be56-073854da4870
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 66300 ms
Total Talk Time (AGENT): 10328 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/941bd94d-f5d9-4bf8-be56-073854da4870_20250620T15:10_UTC.wav
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[AGENT][POSITIVE] Thank you for calling
[AGENT][NEUTRAL] APL, this is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.