AccountId: 011433970860
ContactId: 93fc65c9-a2d1-4c86-ad20-eabccb54b07b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 103680 ms
Total Talk Time (AGENT): 25795 ms
Total Talk Time (CUSTOMER): 44480 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/93fc65c9-a2d1-4c86-ad20-eabccb54b07b_20250424T14:30_UTC.wav
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[AGENT][POSITIVE] Thank you for calling. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, this is [PII]. I might be listed [PII], um, on Kloner oil company group case number 17,980.
[CUSTOMER][NEUTRAL] Have I sent you guys the uh group coverage and participation form for [PII] it renews 51. I've got it right in front of me. I just don't recall sending it to you.
[AGENT][NEUTRAL] Um, let me see 17.
[AGENT][NEUTRAL] 980.
[CUSTOMER][NEUTRAL] I don't think I did. I really don't.
[CUSTOMER][NEUTRAL] What email can I send this to?
[AGENT][NEUTRAL] Yeah it's just [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEGATIVE] It doesn't look like we've received it yet.
[CUSTOMER][NEUTRAL] [PII], is that right?
[AGENT][NEUTRAL] Uh, [PII], yes.
[CUSTOMER][NEUTRAL] Yeah, [PII]. OK, I'll send this over in just a moment.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][POSITIVE] And if you're whoever whoever is gonna look for it and if y'all just verify that you have it that way I won't worry too bad.
[AGENT][POSITIVE] Yeah, we will. Thank you.
[CUSTOMER][NEUTRAL] If somebody just shoot
[CUSTOMER][POSITIVE] OK thank you bye bye.
[AGENT][POSITIVE] Have a good day, bye.
[CUSTOMER][NEUTRAL] Sure.