AccountId: 011433970860
ContactId: 93e2ca64-b8c4-49e5-8b3a-2d6f98d5f5ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7489 ms
Total Talk Time (AGENT): 4489 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/93e2ca64-b8c4-49e5-8b3a-2d6f98d5f5ff_20250519T14:01_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII] in customer service. How may I help you?