AccountId: 011433970860
ContactId: 93dac7b2-09ad-4666-88fd-166ff75c4497
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10989 ms
Total Talk Time (AGENT): 5370 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/93dac7b2-09ad-4666-88fd-166ff75c4497_20250514T17:08_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling speaking. May I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling [PII].