AccountId: 011433970860
ContactId: 93d7afef-90a5-439c-a084-08f9e7ea0ccc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21569 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 689 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/93d7afef-90a5-439c-a084-08f9e7ea0ccc_20250519T17:38_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?